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E-Government and e-service

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Dickens g.
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case study
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  1. Introduction
  2. Who is the customer?
  3. Organization of public activities
  4. What controls the development of e-Government?
  5. Conclusion

According to Homburg (2008, p. 91) noted that in the perspective of the e-Government, there are a number of customers that cab be noted. First, the citizens refer to the voters and the taxpayers that are found in the state, the locality or the country. The citizens usually expect some services from the government and they are of the view that the government needs to offer some services to them. The patients are always in need of medical care from the institutions thus they always focus on the ways through which they can be able to access the important care services that are offered.

Businesses need to offer services to the government thus they access the e-Government to access the government deals and contacts, consider the policies i.e. taxes etc. Finally, the consumer ? just as in the consumption of the other services ? they make decisions on the choices that they are faced with thus selecting the options that will offer them the best services. There are differences in the meanings of the e-Government from the different perspectives (Homburg, 2008, p. 5). There is the element of the choice in consumption of the e-Government services that are offered. There are e-Government service elements that are involuntary for instance the taxes and the business interactions and the citizen service for instance the tax rebates, social welfare.

The customers however have a choice to either consume the services that are offered by the government for instance the education where the choice can either be public or private. The efficiency of the services that are offered will determine if a service is chosen or not. An example is the Unemployment Compensation that is a welfare program that is found in the different states of the US. In Florida, the program is targeted at the people who had been laid off due to the effects of the recession on the businesses and the economy of the state. The program covers the people who are unemployed including those who were on part-time jobs. The benefits run for a given period of time for a certain period of time that allows the people to find other jobs.

[...] E-Government and e-service Question Who is the customer? According to Homburg (2008, p. 91) noted that in the perspective of the e-Government, there are a number of customers that cab be noted. First, the citizens refer to the voters and the taxpayers that are found in the state, the locality or the country. The citizens usually expect some services from the government and they are of the view that the government needs to offer some services to them. The patients are always in need of medical care from the institutions thus they always focus on the ways through which they can be able to access the important care services that are offered. [...]


[...] The benefits such as the efficiency and the flexibility that will be brought about by the breaking of the bureaucracy are also an important concept that must be dealt with by the firm. Also, the view that the citizens are at the center of the restructuring is also an important concept that has been brought about well by Frödin. However, I disagree with Frödin with regards to his view with regards to the running of a public organization the way private organizations are run. I wish Frödin could appreciate the fact that quality service in terms of the flexibility and efficiency could be introduced without the economic interest. [...]


[...] There is a great level of demand that is created for the different e-Government services that are needed by the community thus driving the interest in the use of the e-services (Henman p. 133). The society requires quality and timely services similar to those that are offered by the private organizations thus the push to be able to use e-Government to enhance that level of efficiency in the operations. For instance the case of the Veteran Associations the information with regards to how they could be able to deal with PTSD was hard to come by thus the need to provide the services where such information could be easily accessed by the different people who had served in the different wars. [...]

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