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Bridging the two ends of a facility chain through empowerment: The context of external and internal customers of the aviation industry

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Jyoti R.
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  1. Introduction: Demands of globalized economy
  2. Empowerment: The proposed Panacea
    1. Mechanistic and organic mode of empowerment
    2. Psychological empowerment
  3. Dimensions of PE
    1. Meaning
    2. Competence
    3. Self-determination
    4. Impact
  4. Job satisfaction
  5. Service quality
  6. Job satisfaction and service quality
  7. Hypotheses
    1. Model
    2. Methodology
    3. Correlation of psychological empowerment and job satisfaction for the airline sector
    4. Correlation between job satisfaction and the various dimensions of psychological empowerment for the airline sector
    5. Results for stepwise regression analysis for job satisfaction and dimensions of psychological empowerment
    6. Post-hoc comparison (Tukey) of means of psychological empowerment for the various airlines
    7. Correlation of service quality with referral for customers of the airline sector
    8. Correlation between dimensions of examination excellence and reuse among the clients of the airline sector
    9. Results for stepwise regression analysis for reuse and 5 dimensions of service quality for airline sector
  8. Conclusion

H1 a: There will be a significant relationship between the level of psychological empowerment and job satisfaction. H1 b: There will be a significant relationship between job satisfaction and dimensions of psychological empowerment. H2: There will be a significant difference between the level of psychological empowerment of different airlines/sectors. H3: There will be a significant difference between job satisfaction of different airlines/sectors.

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