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A study on the kinds of departments that form a hotel

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business...
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Bangalore

About the document

Shaharu B.
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documents in English
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research papers
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33 pages
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  1. Introduction to hotels
  2. Importance of hotel in tourism industry
  3. Introduction to hotel industry in tourism
  4. Hospitality industry
  5. Front office
    1. Functions
    2. Front office organisation
    3. Front office manager
    4. Front office assistant manager
    5. Lobby manager
    6. Night auditor
  6. Housekeeping
    1. House keeping organization
    2. Basic function of house keeping deparment
    3. Daily routine house keeping department
    4. Emergencies
    5. Department that house keeping co-ordinates with
  7. Food and beverage departments
    1. Food and beverage production
    2. Equipment which are generally used
    3. Function of kitchen
    4. Party register
    5. Kitchen staff organisation
  8. Kitchen stewarding
    1. Duties and responsibilities of kitchen stewarding
    2. Functions of the department
    3. Food and beverage service
    4. Duties and responsibilites
    5. Menu
  9. Engineering and maintenance
    1. Introduction
    2. Duties and responsabilities
    3. Equipment maintenance and repair
    4. Special projects
    5. Function of the staff
    6. Co-ordination with other departments
  10. Security
    1. Introduction
    2. Duties of the security department
  11. Personnel and industrial relations department
    1. Intoduction
    2. Function of personel department
    3. Recruitment
    4. Selection
    5. Providing good working conditions
  12. Purchase and stores
    1. Purchase
    2. The purchase procedure
    3. The selection of suppliers
    4. Aids and purchasing
    5. The specific period contract
    6. Receiving
    7. Forms and formats used
  13. Account and finance
    1. The planning stage
    2. The finance power
    3. The marketing power
    4. The operation stage
    5. Banking intimation slip
    6. Forms and reports used in accounts
    7. Forms and reports used
    8. Duties and responsibilities
  14. Hygiene and sanitation
    1. Defintion
    2. Hygiene
    3. Sanitary aspects for personal hygiene
    4. Sanitary regulation
  15. Conclusion

The past, present and perhaps the future of the hospitality industry are closely linked. Today's lodgings are a result of many centuries of social and cultural evolution. Comfortable, sanitary and lodging once was considered the exclusive privilege of the wealthy, but with the rise of industry and the spread of democracy, hospitality became available to the common citizens. Advances in transportation enabled more people to travel to greater distances at less cost, spreading tourism across the globe.

There are different reasons why people spend their time away from home, like work or for business purpose; to go to school or college, to go for shopping, for leisure or recreational purposes, to go into hospital or prison, etc. In all these situations they will require either accommodation or food and drink or even both. It is therefore reasonable to assume that the provision of these needs created an industry with a common aim to supply accommodation, food and drink where and when required. Hotel industry is the backbone of the tourism industry. The tourism industry takes people to far away exotic lands but it is the hotel industry that provides the tourists with the basic needs such as a place to stay and food to eat.

[...] Some of the systems found in hotel which come under the supervision of engineering and maintenance departments are:- Heating hot and cold Sewer Lightening Telephone Refrigeration Cable television Channel music Fire protection Lifts, elevators and escalators DUTIES AND RESPONSABILITIES OF E & M DEPARTMENT RESPONSIBILITY: When the responsibilities of the maintenance department are discussed, it is often easy to focus merely on the detail of the required activity, that is to maintain and repair, but if we focus too narrowly on the details, we may forget to see and appreciate the purpose of this department and its crucial role in the overall functioning of a hotel operation. [...]


[...] ENGINEERING AND MAINTENANCE The maintenance aspect of a hotel is one of the most important functions of the house keeping for the purpose of keeping furniture, fixture and other facilities in working order, contemporary and safe for guest. The house keeping department organizes maintenance orders for the engineering to attend to fused bulbs, broken furniture, plumbing disorders , a/c disorders etc front office can sell only properly functioning items, so to prevent revenue loss a close a coordination between engineering and maintenance and house keeping is necessary . [...]


[...] An excellent kitchen with supervisor and food handling techniques is unlikely to be appreciated if the serving area and dining room are carelessly maintained; it is obvious therefore that the condition of maintenance of all areas of food service establishments are a part of food sanitation program. DEFINTION: SANITATION: It is the creation and maintenance of hygienic and healthy condition; effective sanitation refers to the ways or mechanism, which helps to perform prevention of food spoilage by micro organism; the word sanitation is derived from the Latin word ?SANITAS? meaning ?HEALTH?. [...]

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