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Published date
08/25/2009
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documents in English
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Type
term papers
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22 pages
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An overview of the problems faced in managing a hotel

  1. Hotel industry
    1. Definition
    2. Origin of the hotel industry
    3. Importance of the hotel industry
  2. Food and beverage production
    1. The main kitchen
    2. Pantry
    3. Continental kitchen
    4. Chinese kitchen
    5. Bakery
    6. Butchery department
    7. Forms and formats used in kitchen
  3. House keeping
    1. Introduction
    2. Sections of house keeping
    3. Linen room
    4. Uniforms room
    5. Pest control
    6. Duties performed by executive house keeper
    7. Co-ordination with other departments
  4. Personnel and training
    1. Primary responsibilities of the department
    2. Registers maintained
    3. Management information system
    4. Training department functions
  5. Sales and marketing
    1. Sales organisation
    2. Management information system
  6. Purchase and stores
    1. Functions of the purchase sections
    2. System and procedure
    3. Receiving
    4. Management information system
  7. Engineering and maintainace
    1. Functions of engineering department
  8. Security department
    1. Duties and responsibilities
  9. Food and beverage service department
    1. Room service
    2. Co-ordination with other department
  10. Front office
    1. Sections of front office department
    2. Front officf cashier
    3. Bell desk
  11. Problems and solutions

The growth of modern hotel industry took place in the United States of America, beginning with the opening of the CITY HOTEL in New York in 1974. Some of the hotels of USA were built in this era. This period also saw the beginning of changing operations under the guidance of E.M. Statler. It involved big refreshment, big properties and trained professionals to manage the business. The depression in 1930 had a disastrous effect on the hotel industry but the outbreak of the World War II brought a tremendous upsurge in 1950. Hotels and Restaurants play a very important role in the tourism industry. This has been so because the hotels are found to be the highest beneficiary of any growth impulses that have taken place in tourism. Nearly 60 percent of tourism expenditure goes towards accommodation and food that hotels provide. Tourism is a service that requires constant updating as well as modeling. It is becoming one of the leading industries of the world. The hospitality industry, a component of tourism, includes hotels as one of the major revenue producing industries.

[...] Problem-3: Misuse of linen is a very common practice in the department. The room boys are using bath towels for wiping bath tub, wash basin, etc. Linen is also thrown carelessly in the back area. Solution: Strict supervision will minimize the problems. Visits of the supervisors will reduce the habit of dumping the linen in the beck areas. Guilty staff should be made to pay nominal fines. Problem-4: It is sometimes noticed that there are mosquitoes in the lobby, this creates unhealthy atmosphere. [...]


[...] This area is an important section in the purchasing department The functions of receiving area: The quality received should be in accordance with the purchase order. The quality of the products is to be checked in the receiving section The weighing is done on the spot near the receiving The quality of the products is checked in the receiving station. If it does not keep the quality prescribed in the quotation, it will be rejected. In case of vegetables after checking the quality they are stored in the cold room. [...]


[...] The depression in 1930 had a disastrous effect on the hotel industry but the outbreak of the World War II brought a tremendous upsurge in 1950. The new concepts that emerged were: 1. Motels 2. International chains, While the growth of motels was restricted to the North American continent, International chains spread to all continents. IMPORTANCE OF HOTEL INDUSTRY: Hotels and Restaurants play a very important role in the tourism industry. This has been so because the hotels are found to be the highest beneficiary of any growth impulses that have taken place in tourism. [...]

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