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Business process outsourcing

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  1. Introduction
  2. Overview of BPO
  3. Functionning of BPO
  4. Business services offered by a BPO
  5. Impact of offshoring on an economy
  6. Impact of offshoring in the US
  7. The role of BPO in Indian context
  8. The impact of BPO in India
  9. Myths and realities of the BPO industry
  10. Terminologies of BPO
  11. Conclusion

Business Process Outsourcing (BPO) is generally categorized as being transactional, niche, or comprehensive. Transactions are generally sub-processes such as account payables, account receivables, journal, general, ledger, order processing, medical transcription, etc. Niche support moves up to support a complete business process by specialized business services providers such as accounting, human resources, etc. Comprehensive usually thoroughly covers multiple business processes by one of the large Business Services Providers (BSPs).

Rather than having a contract for the support of an entire business process (or multiple processes) over a contractual period of time, each BPO transaction can be a stand-alone entity. When a process is broken down into its component parts, each transaction (sub-process) becomes much simpler and can be focused on by the appropriate people without the overhead of normal business process outsourcing to a single provider. So where does support come from at the transactional level? It comes from the many small and medium sized businesses and the myriad of unemployed individual business professionals and skilled workers which have been released due to corporate downsizing. Certainly more people are involved, but at this level they can be the right people for die right job.

[...] When a process is broken down into its component parts, each transaction (sub-process) becomes much simpler and can be focused on by the appropriate people without the overhead of normal business process outsourcing to a single provider. So where does support come from at the transactional level? It comes from the many small and medium sized businesses and the myriad of unemployed individual business professionals and skilled workers which have been released due to corporate downsizing. Certainly more people are involved, but at this level they can be the right people for die right job. [...]


[...] Off shore outsourcing has been in use for decades. In the course of these years there has been a tremendous impact on the various economies including the countries providing outsourcing services & the countries outsourcing the work. This lead to the rise of following myths which is a mixture of opinions of the various economist & business men. Offshore outsourcing causes job losses? Not so, say the statistics. It is true, American jobs are going abroad. Gartner predicted at its ITxpo in Barcelona, Spain last March that up to 25 percent of traditional IT jobs in developed countries would be situated in emerging markets by 2010. [...]


[...] Business Process Outsourcing: Business Process Outsourcing (BPO) is the latest phenomena to grip India. After the sweet success in the field of information technology, India now dreams of becoming the most preferred destination for BPO ahead of countries such as Philippines, Mexico & Ireland. The sheer magnitude of the BPO opportunity is tempting. The global BPO market as per the Gartner, grew up by 13% between 1999 & 2000'. Further Gartner predicts it to be $ 234bn in 2005. India expects to garner a major chunk of this global pie. [...]

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