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Determinants of the maintenance of ISO 9000 certification in Thailand: An empirical study

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  1. Abstract
  2. Introduction
  3. Objectives
  4. Literature review
  5. Research methodology
    1. Data collection and statistical analysis
    2. Variables and measurement
  6. Results
  7. Summary and conclusion
  8. References

Since 1993 to 2004, there have been 5,833 organizations in Thailand registered for ISO 9000 certificates. Of these, systematic random sampling is used to obtain 276 organizations as studied sample to investigate determinants of the maintenance of ISO 9000 certification. It is hypothesized that government promotion scheme for ISO 9000, enforced rules and regulations, organization type and its size, industry, personnel experiences in quality management, duration and expenses incurred in the certification process, and perception of quality management improvement influence organization status of whether to maintain or to terminate ISO 9000 certification. By using logistic regression analysis, it is found that type of organizations and perception of quality management improvement are statistically significant at the level of 0.01 and 0.05, respectively. A closer look at the results reveals that public and private enterprises behave differently pertaining to the certificate maintenance prevalence as well as its determinants. This tends to suggest that in order to achieve sustainable implementation of ISO 9000 certification in Thailand; we should vary strategies and approaches in accordance with organization types. Keywords: Quality Management Systems (QMS), ISO 9000 Certification, Public organization, Private Organization

[...] Table Logistic Regression of the Maintenance of Certification for Public and Private Organizations Public Independent variables Government Promotion Scheme for ISO 9000 - Not obtain the government promotion - Obtain the government promotion reference group Enforced Rules and Regulation for ISO 9000 - No enforcement from the regulation - Enforcement from the regulation reference group Organization size - Small ( 50 workers) - Medium (51-200 workers) - Large 200 workers) reference group Industry - Manufacturing industry - Service industry reference group Personnel experiences - equal or less than10 years - more than 10 years reference group Duration in acquiring process - equal or less than 12 months - more than 12 months reference group Expenses - equal or less than 361,820 baht - more than 361,820 baht (reference group) Perception of quality Management improvement - decline or no improvement - Improvement reference group Constant Percent correctly classify Log Likelihood Model Chi-square Negelkerke R square N = p = p Summary and Conclusions The ISO 9000 quality management system was first announced in Thailand in the year 1993. [...]


[...] Independent variables or determinants consist of nine variables, they are Government Promotion Scheme for ISO 9000, Enforced Rules and Regulation for ISO 9000, Organization type, Industry, Organization size, Personnel experiences in quality management, Duration and Expenses incurred in the certification process, and Perception of Quality Management Table Dependent and Independent Variables and Their Measurements Dependent Variable Maintenance of Certification Independent Variables Government Policy in Quality Management 1. Government Promotion Scheme for ISO 9000 Scale Nominal Scale Nominal Measurement Dummy Variable 0 = Terminate certification 1 = Maintain certification Measurement 2 groups 1 = Not obtain the government promotion 2 = Obtain the government promotion 2 groups 1 = No enforcement from the regulation 2 = Enforcement from the regulation 2 groups 1 = Public Sector 2 = Private Sector 2 groups 1 = Manufacturing industry 2 = Service industry 3 groups 1 = Small size (equal or less than 50 workers) 2 = Medium size (between 51 to 200 workers) 3 = Large size (more than 200 workers) 2 groups 1 = Equal or less than 10 years experience 2 = More than 10 years experience 2 groups 1 = Equal or less than 12 months 2 = More than 12 months 2 groups 1 = Equal or less than 361,820 baht 2 = More than 361,820 baht 2 groups 1 = Declination or no improvement 2 = Improvement 2. [...]


[...] The purpose of this study is to conduct a sample survey from ISO 9000 registered list in order to determine the motivation for maintaining versus terminating certification in terms of external and internal factors. Moreover, we want to examine whether there are any differences between the public and private enterprises regarding their certificate maintenance status. The outcome of this study will have some implications for policy makers to assist sustainable implementation of the quality management system ISO 9000 in Thailand Objectives The objective of this study is to examine the impacts of external and internal factors on the certificate maintenance status of registered or certified organizations, whether to maintain or to terminate the implementation of ISO 9000. [...]

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