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A study of human resources development climate in hospitals and its impact on patient satisfaction

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  1. Introduction
  2. The concept of business concept
  3. Elements of strategy
  4. Marketing in the new millennium
  5. Strategic marketing
    1. Evolution of strategic marketing
    2. The changing Indian scenario and the need for strategic marketing
  6. White goods sector - Overview
  7. The major market players
    1. Whirlpool
    2. Electrolux
    3. BPL ltd, Videocon and Voltas ltd
  8. Research methodology
  9. Strategic marketing trends
    1. Introduction
    2. Demand determinants
    3. Marketing mix
  10. Business strategies
  11. Sub sectors
  12. Market growth, size and share
  13. Conclusion
  14. Bibliography

Combining medical technology and the human touch, the health care industry administers care around the clock, responding to the needs of millions of people?from newborns to the critically ill.

Industry organization - About 580,000 establishments make up the health care industry; they vary greatly in terms of size, staffing patterns, and organizational structures. Nearly 77 percent of health care establishments are offices of physicians, dentists, or other health practitioners. Although hospitals constitute only 1 percent of all health care establishments, they employ 35 percent of all workers.

The health care industry includes establishments ranging from small-town private practices of physicians who employ only one medical assistant to busy inner-city hospitals that provide thousands of diverse jobs. In 2006, almost half of non-hospital health care establishments employed fewer than five workers (chart 1). By contrast, 7 out of 10 hospital employees were in establishments with more than 1,000 workers.

Hospitals provide complete medical care, ranging from diagnostic services, to surgery, to continuous nursing care. Some hospitals specialize in treatment of the mentally ill, cancer patients, or children. Hospital-based care may be on an inpatient (overnight) or outpatient basis. The mix of workers needed varies, depending on the size, geographic location, goals, philosophy, funding, organization, and management style of the institution. As hospitals work to improve efficiency, care continues to shift from an inpatient to outpatient basis whenever possible. Many hospitals have expanded into long-term and home health care services, providing a wide range of care for the communities they serve.

[...] Nursing care facilities had a higher rate of Health care workers involved in direct patient care must take precautions to prevent back strain from lifting patients and equipment; to minimize exposure to radiation and caustic chemicals; and to guard against infectious diseases, such as AIDS, tuberculosis, and hepatitis. Home care personnel who make house calls are exposed to the possibility of being injured in highway accidents, all types of overexertion when assisting patients, and falls inside and outside homes. Employment As the largest industry in 2006, health care provided 14 million jobs? 13.6 million jobs for wage and salary workers and about 438,000 jobs for self- employed and unpaid family workers. [...]


[...] India Offers Both Best, Worst of Health Care Most of India's billion-plus people struggle with a public health care system that is overburdened in cities and virtually nonexistent in villages. On the other hand, private health care is booming, and the country's state-of-the art hospitals and highly skilled doctors even attract patients from countries where health care costs are much higher. The challenge before India is to make such top quality care accessible for the majority of its people. When Pardip Singh's elder brother fell ill with a severe nerve ailment in a remote village in the eastern state of Bihar, he brought him all the way to New Delhi's All India Institute of Medical Sciences - the country's premier government-run hospital. [...]


[...] Introduction This paper considers health sector reform and its impact on human resources for health (HRH) in developing countries and countries in transition. Health sector reform has been defined as the "sustained purposeful change to improve the efficiency, equity and effectiveness of the health sector". Health sector reform involves many fundamental changes to the way in which public services are financed, organized and delivered in both developing and developed countries, and often operates as part of a wider program of public sector reform. [...]

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