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A brief overview of the hotel industry

Generally tourism involves ideas of movement from one place to another and has the same characteristics as traveling. The development of transportation technology and the improvement in political, economic and social situations has put tourism (travel for pleasure) within the reach of many people.

A Hotel is a home away from home. It is the place where tourists stops to be the traveler and becomes the guest. To a greater or lesser extent the facilities of the hotel may also serve the local population but the primary function of a hotel is to accommodate those away from home and supply them with their basic needs and meet their expectation.

Accommodation for travelers may be viewed in two ways; the traveler who left his home requires accommodation upon reaching his destination and other facilities when he breaks his journey in between. Inns were perhaps the first such accommodation units which catered to the needs of travelers in early times. Inn keeping is an ancient profession. In ancient times and during the Roman Empire many such inns were established as ventures started by husband and wife teams who provided large halls for travelers to make their own bed and sleep in. They also provide food, drink and entertainment to weary travelers

[...] These assistants are also responsible for getting the soiled uniforms cleaned so that they can be issued again Linen Room Supervisor He is a non-management person solely responsible for the acquisition, storage, issue and cleanliness of linen in its various forms. There are many types of linen, some of which are bed sheet, towels, tablecloths, table napkins, pillow covers etc. He has a mammoth task as he has to keep a track of all the linen and it can number in the thousands Linen Room Attendants They assist the supervisor by actually issuing linen and maintaining the records as necessary Floor Supervisor He is responsible for the cleanliness and maintenance of all Public areas which include the restaurants, bars, banquet halls, gardens, administrative offices, shopping arcades, health clubs, swimming pool, main entrances and car parking areas Room Attendants Know as Chambermaids or room boys, they do the actual cleaning of the guest rooms and bathrooms allotted to them. [...]

[...] - Writing pads with papers and envelops, pens, some picture postcards of the hotel and a guest questionnaire. - An ashtray. - Candles on a candle stand with a matchbox. Side Table: - An in-house dial card. - A note pad and pen/ pencil. - An ashtray - A City telephone directory. On The Coffee Table: - An ashtray and a matchbox - A house magazine or tourist magazine - The room service menu Bath Room Supply: - Shampoo - Candle and Candle Stand - Bathing soap - Shower cap - Tumbler - Toilet paper - Dust Bin CO-ORDINATION WITH OTHER DEPARTMENT FRONT OFFICE House keeping is responsible for the upkeep of the rooms, which the front office sells to the guests. [...]

[...] It was in Europe that the birth of an organized hotel industry took place in the shape of hotels which offered a variety of services and were mainly patronized by the aristocracy of the day. The advent of the industrial resolution in England brought about new ideas and progress in inn keeping. The development of steam ship and railway made traveling more prominent which led to a need for quick and clear service. The railways greatly influenced the development of the hotels during the 20th century. [...]


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