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08/25/2009
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A brief overview of the hotel industry

  1. Evolution of tourism
  2. Growth of tourism
  3. Advantages of toursim
  4. Introduction to hotel industry
  5. Origin and evaluation of hotel industry
  6. Classification of hotels
  7. Types of hotels
    1. Categorization by location
    2. Categorization by number of rooms
    3. Categorization by type of plan
    4. Categorization by type clientele
    5. Categorization by type of guest stay
    6. Categorization by facilities offered
  8. Detailed operation of the department
  9. Front office
    1. Front office department
    2. Location
    3. Job description
    4. Front office manager
    5. Lobby manager
  10. Front office operations
    1. Reservation department
    2. Registration department
    3. Information department
  11. Job description of lobby personale
  12. Forms and formats
  13. House keeping
    1. Objectives of housekeeping department
    2. Duties of housekeeping personnel
    3. Keys used in housekeeping
    4. Sizes of linen used in housekeeping
    5. Linen room
    6. Equipment used in housekeeping
    7. Under repair room
    8. Lost and found
  14. Cleaning of a room
    1. Bathroom cleaning procedure
    2. Water closet cleaning
    3. Wash basin cleaning
    4. Guest suppplies provided in a room
  15. Co-ordination with other department
    1. Front office
    2. Maintenance
    3. F and B department
  16. Food and beverages production
    1. Introduction
    2. The food production staff
    3. Kitchen outlets
    4. Equipment used in the bakery
    5. Co-ordinators
    6. Objectives
    7. Food and beverages manager
    8. Restaurant manger
  17. Sales and marketing
    1. Role
    2. Function of sales management
    3. Sales function
    4. Product
    5. Marketing
  18. Accounting and finance
    1. Introduction
    2. System and procedure
    3. Tabular ledger
    4. Sales record control for rooms
    5. Function of the accounts department
  19. Purchase and storage
    1. Basis for selection of suppliers
    2. Receiving
    3. Storage
    4. System and controls
    5. General stores
    6. Functions
  20. Engineering and maintenance
    1. Task of maintenance
    2. Preventive maintenance
    3. Co-operative maintenance
    4. Functions, duties and responsibilites
    5. Duties and responsibilites
    6. Co-ordiantion with other departmetns
  21. Personnel department
    1. Functions of personnel department
    2. Manpower planning
    3. Management information system
    4. Functions of the department
    5. Systems and procedures
  22. Security
    1. Purpose and role played
    2. Duties and responsibility of security
    3. Files and registers maintained
    4. System and procedures
  23. Problems and suggestion
  24. Conclusion

Generally tourism involves ideas of movement from one place to another and has the same characteristics as traveling. The development of transportation technology and the improvement in political, economic and social situations has put tourism (travel for pleasure) within the reach of many people.

A Hotel is a home away from home. It is the place where tourists stops to be the traveler and becomes the guest. To a greater or lesser extent the facilities of the hotel may also serve the local population but the primary function of a hotel is to accommodate those away from home and supply them with their basic needs and meet their expectation.

Accommodation for travelers may be viewed in two ways; the traveler who left his home requires accommodation upon reaching his destination and other facilities when he breaks his journey in between. Inns were perhaps the first such accommodation units which catered to the needs of travelers in early times. Inn keeping is an ancient profession. In ancient times and during the Roman Empire many such inns were established as ventures started by husband and wife teams who provided large halls for travelers to make their own bed and sleep in. They also provide food, drink and entertainment to weary travelers

[...] These assistants are also responsible for getting the soiled uniforms cleaned so that they can be issued again Linen Room Supervisor He is a non-management person solely responsible for the acquisition, storage, issue and cleanliness of linen in its various forms. There are many types of linen, some of which are bed sheet, towels, tablecloths, table napkins, pillow covers etc. He has a mammoth task as he has to keep a track of all the linen and it can number in the thousands Linen Room Attendants They assist the supervisor by actually issuing linen and maintaining the records as necessary Floor Supervisor He is responsible for the cleanliness and maintenance of all Public areas which include the restaurants, bars, banquet halls, gardens, administrative offices, shopping arcades, health clubs, swimming pool, main entrances and car parking areas Room Attendants Know as Chambermaids or room boys, they do the actual cleaning of the guest rooms and bathrooms allotted to them. [...]


[...] - Writing pads with papers and envelops, pens, some picture postcards of the hotel and a guest questionnaire. - An ashtray. - Candles on a candle stand with a matchbox. Side Table: - An in-house dial card. - A note pad and pen/ pencil. - An ashtray - A City telephone directory. On The Coffee Table: - An ashtray and a matchbox - A house magazine or tourist magazine - The room service menu Bath Room Supply: - Shampoo - Candle and Candle Stand - Bathing soap - Shower cap - Tumbler - Toilet paper - Dust Bin CO-ORDINATION WITH OTHER DEPARTMENT FRONT OFFICE House keeping is responsible for the upkeep of the rooms, which the front office sells to the guests. [...]


[...] It was in Europe that the birth of an organized hotel industry took place in the shape of hotels which offered a variety of services and were mainly patronized by the aristocracy of the day. The advent of the industrial resolution in England brought about new ideas and progress in inn keeping. The development of steam ship and railway made traveling more prominent which led to a need for quick and clear service. The railways greatly influenced the development of the hotels during the 20th century. [...]

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