Search icone
Search and publish your papers
Our Guarantee
We guarantee quality.
Find out more!

Application of quality function deployment for the supplier selection process

Or download with : a doc exchange

About the author

 
Level
Expert

About the document

Acepublisher .
Published date
Language
documents in English
Format
pdf
Type
term papers
Pages
8 pages
Level
Expert
Accessed
1 times
Validated by
Committee Oboolo.com
0 Comment
Rate this document
  1. Abstract
  2. Introduction
  3. Research methodology
  4. Implementation study
    1. About company and products
    2. Identification of customer requirements
    3. Identification of technical descriptors
    4. Development of relationship matrix
    5. Development of inter-relationship matrix between technical descriptors
    6. Customer and technical competitive assessment
  5. Prioritization of customer requirements
    1. Importance to customer
    2. Target value
    3. Scale up factor
    4. Supplier compliance
    5. Absolute weight
  6. Prioritization of technical descriptors
  7. Conclusion
  8. References

The manufacturing organizations are facing the pressure of increasing competition due to the varied dynamic demands of the customers. In this competitive scenario, ?voice of customer' gains importance. It needs to be translated into technical language. Quality function deployment (QFD) has been used for performing this kind of translation. The concept of supply chain is also gaining popularity as manufacturing organizations adopt the concept of outsourcing as a means to satisfy their varied customers' demands. In supply chain management, supplier selection is a vital issue that has to be done with extreme care. In this context, this paper reports a case study in which QFD technique has been used for supplier selection in an Indian electronics switches manufacturing company. The validation results indicated the practical feasibility of deploying this approach in industrial scenario. Keywords: Quality Function Deployment, Supplier Selection, Supply Chain Management, Competitive assessment, Implementation study.

[...] The technical competitive assessment developed during this project is shown in Fig Value added potential Degree of fitness Intangible assets Customer Requirements on Concern Industry-led Technology Timely delivery of products Preference for high product performance Increasing demand for technical support and after sales service of superiority product design Reasonable price at highest quality Ability to supply immediately Availability of skilled manpower Ability to supply as per specification Dedicated capital assets owned by the suppliers Our Process A's Process B's Process Potential for employment generation Responsiveness Competitivenes s Cultural factors Technological Compatibility Core competencies Brand Name Technical Descriptors Quality Risk factors Marketing knowledge Discipline Expertise - Our Process A's Process B's Process Fig Customer and technical competitive assessment The rating indicates worst indicates best) has been used for performing technical competitive assessment. [...]


[...] The list of customer requirements that have been identified in our case for the supplier selection process is shown in TABLE I . TABLE I LIST OF CUSTOMER REQUIREMENTS Serial Customer requirements number Concern on Industry-led Technology Timely delivery of products Preference for high product performance Increasing demand for technical support and after sales service Superiority of product design Reasonable price at highest quality Ability to supply in varieties Availability of skilled manpower Ability to supply as per specification Dedicated capital assets owned by the suppliers of technical TABLE II LIST OF TECHNICAL DESCRIPTORS Serial Technical Descriptors number Quality Technological Compatibility Marketing Knowledge Degree of fitness Intangible assets Core competencies Responsiveness Discipline Brand name Expertise Cultural factors Risk factors Value added potential Competitiveness Potential for generation employment C. [...]


[...] In this context, this research project has been focused on the application of QFD for enabling the process of supplier selection. The experience of the conduct of this case study will be explained II. RESEARCH METHODOLOGY Literature review on QFD in following sections of this article. The methodology followed during this project is shown in Fig constructed. This is followed by prioritizing the customer requirements and technical descriptors for enabling the supplier selection process. The results generated out of this case study have been validated for determining the practical feasibility. [...]

Top sold for management

Strategic management: Celerita Inc. case study

 Business & market   |  Management   |  Case study   |  07/09/2012   |   .doc   |   13 pages

Easy-jet's position in the low-cost carrier market: Recommendations for the best strategic plans...

 Business & market   |  Management   |  Research papers   |  06/03/2008   |   .doc   |   4 pages

Most rated for management

Conceptual models in strategic management: The Boston Consulting Group growth / share matrix

 Business & market   |  Management   |  Presentation   |  01/16/2009   |   .doc   |   9 pages

Risk management when dealing with foreign exchange (forex)

 Business & market   |  Management   |  Thesis   |  04/08/2009   |   .doc   |   77 pages