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A study on the Indian railways

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  1. Introduction
  2. Meaning and definition of marketing management
  3. Understanding the customer and customer satisfaction
  4. Meaning of railway
  5. Communication revolution
  6. The first railways station in the world
  7. History of railways in India
    1. Development of Indian railways in the chronological order
    2. Classes of travel
  8. Reservations over the internet
  9. Assessing the customer needs and expectations with respect to services offered by the railways
  10. Analyzing the satisfaction and dissatisfaction levels of customers with the present services of railways
  11. Summary of findings and conclusion
  12. Indicative bibliography

Generally, a ?Market? was the place where the buyers and sellers gather to exchange their goods. The concept of market is very important in marketing. Market is an area for potential exchanges it's a place where goods are brought and sold. It is an area where a force of supply (sellers) and demand (buyers) operates. Exchange is the heart of commerce or marketing. Exchange is possible where there are two or more parties who each have something they desire to exchange for something else. Exchange may take place with or without money as a medium of exchange money speeds trading. Thus the size of the market depends on the number of peoples who show their needs or wants, have resources that interest others, and are willing and are able to offer this resources in exchange for what they have.

According to Dr Michael J T Lewis, the eminent scholar of early railways, it is ?a prepared track which so guides the wheels of the vehicles running on it that they cannot leave the track' (Lewis 1974). This definition has the merit of technical simplicity and thus embraces many kinds of transport systems apart from those conventionally known as railways; wheels need not be a feature. But for our purposes the real advantage of the definition is that in referring to a prepared track it draws attention to the fact that railways are built with a specific purpose in mind. That purpose may vary from system to system, but the principle remains the same - a railway is a linear transport feature, the rest is detail.

[...] GRAPH-12 TOTAL NUMBER OF RESPONDENTS 90 What more do you expect from railways? A general answer to this question provided is majority of the respondents are asking for better services and seeking more co-operation from the railway staffs. SUMMARY OF FINDINGS 1.The majority 47% of the respondents have been traveling by railways for about 4to 5 years of the respondents have been traveling for more than 8 years, and only about 22% of the respondents are traveling for about 1 to 2 years Most of the respondents purpose of travel is business (work) i.e. [...]


[...] SAMPLE SIZE The sample size of study is 90 respondents. These were the customers who came to railways office for ticketing and bookings and these customers were asked to fill the questionnaire and give their view points. TOOL DATA COLLECTION The tool used for data collection questionnaire .The question used are structured ones. In order to avoid the ambiguity , the closed type question are used .To some extent open type question are also used to get comments from respondents. [...]


[...] For any complaint or request during your travel approach the TTE. RAILWAY AWARDS The Indian Railways has won the National Hockey Championship a record 21 times, and have been runners up 8 times. The Railways have an annual Best Sportsman Award. The Indian Armed Services have won the National Hockey Championship 8 times, and have been runners up 9 times. The Services have an annual Best Sportsman Award. The Helms Award is given for the most outstanding performance in amateur sport. K. D. [...]


[...] The Station was built in 1830 and is the oldest railway station in the world. On the opposite side of the tracks to the ticketing hall is the world's first railway warehouse. In this building is a working replica of the worlds first stored program computer, Baby, the Manchester Mk I Prototype. The Liverpool Street Station Building Manchester. HISTORY OF RAILWAYS IN INDIA The Railway Age dawned in India on 16th. April 1853, when the first train ran from Bombay to Thana, a distance of 21 miles( 33.81 Km.) For some years before that the idea of building railways in India had taken concrete shape with the Court of Directors of the East India Company in London. [...]


[...] By the standards of most modern industries railways have unusually deep historical roots. Railways that fit Lewis's definition existed as far back as the 6th century BC; the Greek Diolkos was a railway with a track made from stone, 6km in length across the Peloponnese, used for transporting ships until the 9th century AD - an extraordinarily long period. Works such as Agricola's De Re Metallica date the extensive use of railways with wooden rails and vehicles to around the 15th century. [...]

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