Search icone
Search and publish your papers
Our Guarantee
We guarantee quality.
Find out more!

Crisis Action Plan and Response

Or download with : a doc exchange

About the author

Student
Level
General public
Study
humanities/...
School/University
Kenyatta...

About the document

Sam I.
Published date
Language
documents in English
Format
Word
Type
case study
Pages
2 pages
Level
General public
Accessed
0 times
Validated by
Committee Oboolo.com
0 Comment
Rate this document
  1. Abstract
  2. Assessment of the Crisis
  3. Development of the Course of Action
  4. Selection of the Course of Action
  5. Plan for Execution
  6. Execution

The first step of the action plan is the acknowledgement of the occurrence of the incident. The unpleasant incident involved Mr. Ward, who together with 14 other family members had booked rooms in the hotel (Amy & Kimes, 2014). Mr. Ward and his wife were not able to get their rooms when they arrived that night. He was therefore walked to another hotel to spend the night. Mr. Ward sent an email notifying the management on occurrence of the incident. The involved staff also acknowledged that the crisis involving Mr. Ward and his family had taken in the hotel (Amy & Kimes, 2014).

This involves gathering all the information and materials on the occurrence. It entails getting information both from the complainant's side and from the hotel staff. This is done by speaking to Mr. Ward and Kathy and reviewing the email that had been sent by the complainant. Speaking to Mr. Ward helps in knowing his side of the story. Speaking to Kathy also helps in getting the employees' side off the story.

[...] Ward and his wife were not able to get their rooms when they arrived that night. He was therefore walked to another hotel to spend the night. Mr. Ward sent an email notifying the management on occurrence of the incident. The involved staff also acknowledged that the crisis involving Mr. Ward and his family had taken in the hotel (Amy & Kimes, 2014). Step Two: Assessment of the Crisis This involves gathering all the information and materials on the occurrence. It entails getting information both from the complainant's side and from the hotel staff. [...]


[...] This is done by speaking to Mr. Ward and Kathy and reviewing the email that had been sent by the complainant. Speaking to Mr. Ward helps in knowing his side of the story. Speaking to Kathy also helps in getting the employees' side off the story. Kathy was able to confirm the incident (Amy & Kimes, 2014). It is also important to assess the Trip Advisor review and also look at the tweets that had been sent by Mr. Ward. [...]

Similar documents you may be interested in reading.

The Fog of War: Lessons One and Two

 Politics & international   |  International affairs   |  Presentation   |  11/29/2006   |   .doc   |   7 pages

Strategy of internationalization of Cap Gemini

 Business & market   |  Business strategy   |  Term papers   |  11/24/2010   |   .doc   |   26 pages

Top sold for educational studies

Legalization of Marijuana

 Social studies   |  Educational studies   |  Case study   |  12/10/2013   |   .doc   |   2 pages

Williams Act and takeover defences in the United States

 Social studies   |  Educational studies   |  Case study   |  05/13/2014   |   .doc   |   2 pages