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SNCF - Short strategic overview: Example of business process redesign

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  1. Introduction.
  2. Short strategic overview.
    1. Swot analysis.
    2. Improve customer service.
  3. Business process redesign: The example of the maintenance branch.
    1. Context.
    2. Redesign process steps.
    3. Benefits.
  4. Conclusion.
  5. Sources.

The SNCF (Société National des Chemins de Fer) is the national railway operator in France and manager of the railway infrastructure owned by the RFF (Réseau Ferré de France). The company is a French public entity with autonomous management established under the special status of an Establishment Public Industrial and Commercial (?EPIC?) and is fully owned by the French State. The rail road consists of 32, 000 km of route, of which 1,500km is high-speed and 14,000 is electrified. About 14,000 trains operate daily. The traffic in 2006 was 350 millions of travelers and 40 billion km² transported. The aim of this paper is first to have a short strategic overview of the SNCF and then to focus on Business Process Redesign with an example of the maintenance branch.First, the SNCF is a French government owned company offering railway services across Europe.

[...] Business Process Redesign: the example of the maintenance branch To reduce the costs and the delays, the SNCF has completely modified the organization of the material department, which is responsible for the maintenance of the rolling stock Context At the SNCF, the material division has an important role within the national company. It has to maintain the whole rolling stock. The rolling material field consists on people in 44 establishments and the activity reaches 2 billion dollars. Moreover, it works for private companies of the activity). [...]

[...] This system allows having parts layout without mistakes and in short delivery time, to react faster in case of problem, to optimize the stocks and to have a strong collaboration with the suppliers: batch size and delivery frequency. Finally, the SNCF decided to avoid its 17 regional stocks platform to open one national site managed by the service provider TNT. The warehouse has the totality of the stock except the parts which are bigger than two tonnes. The platform is in charge of the supplying the different sites and recover the parts. [...]

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