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An introduction to the hotel industry: An investigation of the departments

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  1. The hospitality industry
  2. The nature of the hospitality industry
  3. The hospitality industry and tourism
  4. Classification of hotels
    1. Location
    2. Size
    3. Facilities
    4. Ownership
    5. Type of clientele
    6. Type of plans
  5. The pressure and challenges facing the hospitality industry
  6. Front office and its functions
    1. Sections in the front office
    2. Information
    3. Reservation
    4. Reception
    5. Business center
    6. Bell desk
    7. Co-ordination with other departments
  7. Food and beverage production
    1. Factors influencing menu planning
    2. Planning of meals
    3. Preparation of the ingredients
    4. Method of cooking food
    5. Role of the executive chef in the kitchen
    6. Overview of kitchen plan
    7. Manpower management of the kitchen
    8. Kitchen stewarding
  8. Storage
    1. Furniture required in F and B service
    2. Sizes of plates in a restaurant
    3. Types of F and B cloth
  9. House keeping
    1. Shift timings
    2. Procedures for the house keeping activities
    3. Handling routine maintenance complaints
    4. Room cleaning
    5. Forms and formats used in the department
    6. Co-ordinating with other departments
    7. Stock taking
  10. The purchase and stores department
    1. Purchasing
    2. Receiving
    3. Storing and issuing
    4. Preparing
    5. Sales and volume forecasting
  11. Accounts and finance
  12. Sales and marketing
  13. The personnel department
  14. The engineering and maintenance department
    1. Working hours
    2. Co-ordinating with other departments
  15. Operational problems and solutions
  16. Conclusion
  17. Biblography

To most people, the hospitality industry consists only of hotels and restaurants. However, the Oxford English Dictionary defines hospitality as the 'reception and entertainment of guests, visitors or strangers with liberality and goodwill'. Therefore, the hospitality industry can be broadly defined as the collection of businesses providing accommodation and/or food and beverages to people who are away from home. In other words, the hospitality industry includes not only famous hotels or restaurants, but also a wide range of businesses, such as small guest houses, snack bars and fast-food outlets.

The hospitality industry provides services for people who are away from home regardless of whether it is long or short periods of time. These services can vary according lo the specific needs of both the person away from home and the organization operating those services. For example, the needs of a person in a residential home differ dramatically from those of an executive business person in a deluxe hotel. Similarly, a student staying in a hall of residence would expect to be treated and accommodated differently from someone on a cruise-liner. Therefore, it is important that staff in the hospitality industry must be able to identify the various needs of their customers and be able to act and provide the services expected.

[...] It also ensures that the beauty of the hotel is maintained to its best with an aesthetic aspect in mind. The house keeping department offers the guest who stays in the hotel a home away from the home. The house keeping department offers the guest a clean room and a bath room with laundry facilities that are necessary for a comfortable stay. Some of the functions carried out by the house keeping department are: Co-ordinate with other departments especially with the front office ii) Dealing with guest complaints and requests iii) Dealing with lost property iv) Checking and cleaning all the offices, public areas, guest and staff rooms Dealing with the uniform of the staff SHIFT TIMINGS: In the morning shift the staff directly reports to the house keeping desk control. [...]

[...] Note : The reservation assistant should have the knowledge of the following : Types of rooms available ii) Types of room rates iii) Types of plans in the house RECEPTION : The main function of the reception in a hotel is to receive guest and register him / her. It also minimizes guest complaints and makes arrangement for the arrival and the departure of the V.I.P. guest. GRE'S DESK : The guest relation executive desk is the place where the GREs are available. [...]

[...] sports events and festivals) CLASSIFICATION OF HOTELS: The Hotel Proprietors Act 1956 provides a clear definition of a hotel: An establishment held out by the proprietor as offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveler presenting himself who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received. As a consequence, while there are other types of establishments which also provide accommodation services (e.g. [...]

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