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Case study of AXA assistance: Using computers at work

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  1. Introduction
  2. The company's background
  3. Networking of systems
  4. The conditions of computerization or renewal
  5. The role of computerization
  6. User feedback
    1. Advantages
    2. Disadvantages
  7. Websites of the company
    1. The site of AXA Private
    2. The site of AXA Assistance
  8. Conclusion

This document describes the computerization process of the insurance company AXA and its dependence on computers for its everyday activities. I will begin by giving a brief look into the company, the need for computers and provide an insight on their websites. This document will focus on AXA, a large insurance company and I will specifically focus on AXA Assistance. AXA assistance has a wide network covering more than 30 countries with 6,000 employees.

[...] AXA owns the rights to the software and is therefore responsible for their maintenance The role of computerization AXA Assistance manages hundreds of cases every day and requires the assistance of computers for the same. Given the speed with which cases should be treated, it seems unthinkable to resort to paper records. When a customer calls, his name is entered into the computer; it records the entire case with his contract and its applications. A network has been established with partners of AXA in all countries with which the company works. [...]

[...] The site of AXA Private The website allows AXA customers to perform various tasks such as: Find an advisor near his home at any time for an inquiry or other purposes. Edit or view the contract Make estimates of contract (housing, insurance, motorcycles, etc.) Apply for a retirement scheme / plan The site of AXA Assistance As a member of the team, you are provided a username and password (changed regularly). With these, you can access the medical system of each country along with recent trends in the industry. [...]

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