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Operating a hotel efficiently

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  1. Introduction to hotel industry
    1. Definition
    2. Origin
    3. Role of hotels in tourism
  2. Types of hotels
  3. Hotel categories
  4. Star catagories
    1. 1 star hotels
    2. 2 star hotels
    3. 3 star hotels
    4. 4 star hotels
    5. 5 star hotels
  5. The front office
    1. Introduction
    2. Functions of the front office
    3. Procedure for handling a reservation
    4. Cancellation / revision of reservations
    5. Forms and registers used
    6. Duties at the reception
    7. Guest arrival and departure
  6. The telephone department
    1. Registers used in the department
    2. Job profile
  7. House keeping
    1. Objectives of housekeeping department
    2. Essential attributes of the staff
    3. Housekeeping hierarchy
    4. Rooms and floors
    5. Bathroom cleaning: Basic principle
    6. Special services offered by the department
    7. Forms, registers and slips maintained
    8. Keys used in housekeeping
    9. Sizes of linen used
    10. Stock taking
    11. Equipment used in housekeeping
  8. Planning trends
    1. Inconvenience and annoyance to guests and staff
  9. Food and beverage service
    1. Food and beverage service hierarchy
    2. Food and beverage service
    3. Banquet and conference room
    4. Operation
    5. Forms and formats used
  10. Food and beverage production
    1. Introduction
    2. Duties and responsibilities
    3. Kitchen staff
    4. Different operational section of kitchen
    5. Kitchen planning
    6. Kitchen equipment and maintenance
  11. Allied departments
    1. Sales and marketing
    2. Accounting and finance
    3. Purchase and stores
    4. Engineering and maintenance
    5. Personnel department
    6. Health and safety
    7. Security
  12. Problems and solutions
  13. Conclusion

The hotel industry is perhaps, one of the oldest commercial endeavors of the world. The first inns date back to the first century B.C., The inns of the biblical time offered a little more than a cot or bench at the corner of a room or a table. Most such establishments were no more than private residences that offered temporary lodges to strangers. Guest stayed in large commercial rooms where sanitation and privacy was almost non-existent. These conditions prevailed for several hundred years until the Industrial Revolution in England brought about programs in the business of inn keeping; the development of railways and steam ships made traveling more prominent. As for England, in the early years, public houses were normally called as inns and taverns. The name inns were reserved to finer establishments catering to the nobility and clergy. The houses frequented by common man were known as taverns. In France a similar distinction was made with the finer establishments known as hotelleries and the less pretentious houses called cabarets.

The real growth of the modern hotel industry took place in the U.S.A. beginning with the opening of City Hotel in New York in 1794. The City Hotel inspired the construction of other hotels. This eventually led to great competition between cities and resulted in franchise hotels building activity; this period also saw the beginning of chain hotels under the guidance of E.M. STANLEY. The depression in 1930 had a disastrous effect on the hotel industry. It was felt that the hotel industry would never recover, but the outbreak of World War 2 brought a tremendous upsurge. The prosperity continued through the war years into the fifties, when two new concepts emerged.

[...] General Master Key: It is the key, which can open all the rooms in a hotel but cannot open double locked room. Grand Master Key: This is a key, which can open all the rooms. It can also double lock them and can also open the double locked rooms. SIZES OF LINEN USED IN HOUSEKEEPING Health Club Towel 56 x 72 c.m. Bath Towel 75 x 150 c.m. Face Towel 10 x 10 c.m. Hand Towel 18 x 36 c.m. [...]


[...] Since hotel rooms are highly perishable items, they have to be sold to maximize profits hence it is absolutely necessary to have a strong market presence backed by an effective sales team. The main objective of the sales and marketing department is to promote and develop the business and to create a bigger share of the market for their respective hotel. Hotels usually have a sales manger along with a team of sales executives. Marketing should be done to promote the brand equity of the organization being a service-oriented industry. [...]


[...] The depression in 1930 had a disastrous effect on the hotel industry. It was felt that the hotel industry would never recover, but the outbreak of World War 2 brought a tremendous upsurge. The prosperity continued through the war years into the fifties, when two new concepts emerged. MOTELS INTERNATIONAL CHAIN OPERATIONS While the growth of motels was restricted to the North American continent, international chain operations spread into all continents. Individual entrepreneurs found themselves crushed in the race of their multi-dimensional, multi?national industry. [...]

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