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How to evaluate the performance of the human resource department?

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  1. Introduction.
  2. Evaluation.
  3. Owner/manager evaluation.
  4. Employees' evaluation.
  5. Conclusion.
  6. References.

It is important for companies to evaluate the quality and performance of their different departments (Baruch, 1997). Evaluating the human resource department (HRD) is even more important due to its many links with and influences on other items -for example, with increased productivity (Fox et al, 1999), good customer service (Fox et al, 1999), increase profitability (Delery and Doty, 1996) and overall organisational survival (Welbourne and Andrews, 1995). As such, evaluating the department is of primordial importance (Stavrou-Costea, 2005: 114) and it is generally believed that HRM practices, when aligned with the organisation overall strategy, can help create a competitive advantage (Roos, Fernström and Pike, 2004). As showed by Ulrich's (1997) framework, the role of HR can be classified in four categories (administrative expert, employee champion, change agent and strategic partner).

[...] ?Strategic role of HRM in Turkey: a three-country comparative analysis?, Journal of European Industrial Training, Vol 30 310-327. Rodwell, J.J., Lam, J., and Fastenau, M. (2000). Benchmarking HRM and the benchmarking of benchmarking, Employee Relations, Vol 22 356-374. Roos, G., Fernström, L., and Pike, S. (2004). ?Measuring Business Excellence, Vol 8 28-37. Sorensen, N.M. (1995). "Measuring HR for success", Training and development, Vol 39 39-52. Stavrou-Costea, E. (2005). "The challenges of human resource management towards organizational effectiveness: a comparative study in Southern Journal of European Industrial Training, Vol 29 112-134. [...]

[...] state of human resource management: evidence from employees' views of HRM systems and staff?, Employee Relations, Vol 23 318-336. Hall, D.T. and Goodale, J.G. (1986). Human Resource Management: Strategy, Design and implementation. Scott-Foresman: Pearson Education Inc. Mabey, C,. Skinner, D., and Clark, T. (1998). Experiencing HRM, London: Sage. McKinnons, SM. And Bruns, W.J. (1992). The information mosaic, Harvard Business School Press, Boston, MA. Neal, A. and Hesketh, B. (2001). Productivity in organizations. In Anderson, N., Ones, D., Sinangil, H. & Viswesvaran, C. [...]

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