Changes to ISO 9000 in the 2008 revision
- Introduction: What is ISO 9000?
- Changes to ISO 9000 in the version 2000
- Changes to ISO 9000 in the version 2008
- Terms and definitions
- Quality management system
- Management responsibility
- Resource management
- Product realization
- Measurement, analysis and improvement
Organizations need to respect standards in order to ?do the right job?, i.e. manufacturing their products or services in a way that customers will agree with. That is why the International Organization of Standardization (ISO) has been created, on 23 February 1947. Its headquarters are in Geneva, Switzerland. This non-governmental organization set standards that often are laws. Actually, there is a strong link between ISO and Governments.
There are many sorts of ISO standards, for mechanical domain, language, environmental management or quality management. We will study in particular the quality management standards, which belongs to the ISO9000 family. ISO9000 is a family of standard used in quality management. Before 2000, it was divided into three parts ISO9001, 9002 and 9003 which were dealing with different specific aspects; but since 2000, all of these standards are comprised in one: ISO9001.
[...] In fact, in order to facilitate the companies' accessibility to the norms, the new set of ISO9000 is made with four basic norms (About ISO/TC176): - ISO 9000: Quality management systems - Fundamentals and Vocabulary (December 15th, 2000), replaced by the 2005 version. - ISO 9001: Quality management systems - Requirements (December 15th, 2000), replaced by the next edition published in 2008. - ISO 9004: Quality management systems - Guidelines for performance improvements (December 15th, 2000), still under revision. - ISO 19011: Guidelines for quality and/or environmental management systems auditing (3rd quarter of 2002), still under revision. [...]
[...] Changes to ISO9000 in the version 2000 First of all, the ISO9000 certification has been created in order to help both product and service oriented organizations to achieve a standard of quality that is recognized throughout the world. But what is ?quality'? Quality is degree to which a set of inherent characteristics fulfils requirements?, according to the ISO9000:2000 version. Before tackling the change in the last version of 2008, we need to present the major changes with the previous version of 2000. [...]
[...] Competence: In assessing human resources and in training, the issue of competence has been introduced and will need to be addressed within the organization. So, it means that the organization has to make certain that its employees are aware of the relevance and the importance of their activities, and how they contribute to the achievement of the quality objectives it set. The organization also has to provide training and assess the effectiveness of actions taken. Less documented procedures demanded: The certification anymore doesn't need as much documentation of procedures from the standard to the organization as before. [...]