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Case study: Material quality with the SNCF

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  1. International Marketing
    1. L'Oreal Paris
    2. An effective communication strategy
  2. The European market
  3. The North American market
  4. Recent establishments in South America
  5. Mergers and acquisitions in Asia
  6. Targeting Africa
  7. Conclusion

In this review, we discuss the application of quality on a particular area of the material realm in charge of maintenance of rolling stock (locomotives, railcars, reversible trains, passenger coaches, freight wagons).

With the aid of a specific plan, we will define the quality process that takes place in a large French company. At first, we will see the whole process of quality in the maintenance department of the SNCF rolling stock, and in the second step, we will analyze in detail the quality of its operation, its operations and controls and the methods to manage quality.

The first service to its commitment to quality within the station area has been the maintenance of rolling stock. The process was launched in 1992 on two mains. Firstly the certification ISO 9000 was externally procured, because the management is concerned with quality. Then the model AQFM (Railway Quality Certification) was done internally. This ensures conformity of products (brakes, doors and wheels).

The quality in this service is limited to products, namely the rolling stock maintenance and cleaning trains. Maintenance implies the maintenance of rolling stock and the service is like a mechanic.

An approach developed in the direction of consumer has been developed primarily to meet the consumer's expectations, that is to say, by offering products (by train) in compliance with certain quality standards and customer expectations.

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