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  1. Industry analysis
  2. Company analysis
  3. SWOT analysis
    1. Strengths
    2. Weaknesses
    3. Opportunities
    4. Threats
  4. Facts and Figures
  5. Business model
    1. Customers
    2. Products and services
    3. Business Process to deliver Product
    4. Resources required
    5. Supply chain
    6. Revenue
    7. Customer value proposition
  6. Business problem analysis
  7. Recommendations
    1. Standing orders (weekly automatic orders)
    2. Web 2.0 a step forward to the future of Internet
    3. diet program
    4. A new distribution canal: m-commerce on iPhone is the first online grocery retailer in Switzerland. It has been on the market since 1998. Until the end of 2003, its majority shareholder was the Bon appétit Group with 33% of the shares. This major Swiss wholesaler, decided in December 2002 to close down it's business. However, by a solidarity movement, has been saved by a group of private investors. In September 2003, the first online grocery store, created an exclusive partnership with Migros, the largest supermarket chain in Switzerland. Nowadays, this partnership allows to offer more than 12,000 products online and has an average of 2000 purchases per day. In addition, offers not only grocery products, but a wide range of non-food products such as wellness products, home entertainment, perfumery, toys, flowers, cigarettes, wines and spirits, jewelry, Do it +Garden, electronics, and sports equipment. This assignment has two distinctive parts. The first part will provide information and analysis of the e-grocers industry and itself. In the second part, we will emphasize our analysis in creating new customer service for such as the implementation of a standing order system, enhancing their website with web 2.0 and creating new applications for customers. Finally, after having made our recommendations, we will draw conclusions on how to improve customer satisfaction and services.

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