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  1. Introduction
  2. International chain operations
  3. Levels of service
  4. Classification of hotels
    1. Categorization by location
    2. Categorization by number of rooms
    3. Categorization by type of plan
    4. Categorization by length of guest stay
    5. Categorization based on the facilities provided
  5. The sheraton corporation
    1. A unique opportunity for developers
  6. Front office
    1. Organization of the front office
    2. Front office manger
    3. Reservation department
    4. Modes of reservation requests
    5. Reception department
    6. Registers and forms maintained
    7. Functions of reception department
    8. Work performed by front office assistants
    9. Departments the front office coordinates with
  7. Accounts
    1. Front office cashier
    2. Night auditor
    3. City ledger
  8. Room service
    1. Arrivals and departures
    2. VIP procedures
    3. Engineering
    4. Handling enquiries
    5. Repeat business
  9. Budgeting
    1. Budget
    2. A Budget is a plan
    3. Budgeting
    4. Objectives of budgetary control
    5. Essentials of effective budgeting and budgetary control
    6. Setting up of a budget committee
    7. Budgeting for operations
    8. Forecasting room revenue
    9. Refining budget plans
  10. Daily operations report
  11. Occupancy ratios
    1. Revenue per available room
    2. Average rate per guest
    3. Room revenue analysis
  12. Hotel income statement
    1. Rooms division income statement
    2. Rooms division budget reports
    3. Operating ratios
    4. Ratio standards
  13. Key terms
  14. Conclusion

World War II marked a milestone in the explosive use of service industry. There has been an impressive increase in personal spending in the last few decades. Individuals are spending a major chunk of their income on travel, restaurants, better quality health, education services, and leisure services, to improve the quality of their lives. This, in fact, reflects a more dynamic and fast moving environment.
The tourism industry is a collection of diverse products and services sold by highly fragmented industry sectors through a complex distribution chain. Besides lodging operations, tourism is generally said to include transportation services (airlines, rail, motor car, bus, etc), sightseeing and other services, to mention a few.

Tourism is a part of the "service revolution" that is dramatically changing the local national, regional, and global economy. It has been the world's most consistently growing industry over the past 30 years. Governments in many countries are playing a stronger role in encouraging both domestic and international tourism as a means of job creation and economic diversification, income redistribution within national boundaries, and a source of foreign exchange.

[...] In determining the average price per room, this approach considers costs, desired profits, and expected rooms sold income statement - a financial statement that provides important information about the results of hotel operations for a given period of time market condition approach - an approach to pricing that bases the prices on what comparable hotels in the geographical market are charging for a similar product multiple occupancy percentage - the number of rooms occupied by more than one guest divided by the number of rooms occupied multiple occupancy ratio - a measurement used for forecasting food and beverage revenue, clean linen requirements, and for analyzing the daily revenue rate. [...]

[...] It was in Europe that the birth of an organized hotel industry took place in the shape of chalets and small hotels that provided a variety of services and were mainly patronized by the aristocracy of the day. The real growth of the modern hotel industry took place in the USA, beginning with the opening of the City Hotel in New York City in 1794 - this was the first building specially erected for hotel operations. This eventually lead to great competition between cities and resulted in frenzied hotel-building activity. [...]

[...] The budgeting process involves the following steps: To forecast sales, indicating what quantity and quality of goods should be made available To determine management policy regarding the range of products, stock levels, channels of distribution, investments, etc To prepare a production budget in accordance with the forecast and policies and to plan the needs for materials, labor, and services along with the costs involved To prepare financial estimates of cash required for planned operations and investments To prepare a Master Budget combining all the individual budgets The various executives responsible for putting into the budgetary proposals should take active interest in the operation of the system, which is possible if these executives are constantly educated about the potentials and techniques of budgeting. [...]

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