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Online help desk

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  1. Introduction.
  2. Analysis.
    1. System analysis.
    2. System specifications.
  3. Design approach.
    1. Introduction to the design.
    2. UML diagrams.
    3. Data flow diagrams.
    4. E-R diagrams.
  4. Project modules.
  5. Implementation.
    1. Concept and techniques.
    2. Testing.
    3. Test cases.
  6. Output screens.
  7. Conclusion.
  8. Future enhancements.
  9. Bibliography.

Online Help Desk (OHD) for the facilities in the campus. This is an Intranet based application that can be accessed throughout the campus. This system can be used to automate the workflow of service requests for the various facilities in the campus. This is one integrated system that covers different kinds of facilities like class-rooms, labs, hostels, mess, canteen, gymnasium, computer center, faculty club etc. Registered users (students, faculty, lab-assistants and others) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. There are features like email notifications/reminders, addition of a new facility to the system, report generators etc in this system.

It is very useful for students to know about the facilities provided in the campus when ever they want to check easily and it takes less time. In mandatory checking they have to maintain many files and it takes much time to check about particular facility and all the details. So to overcome the problems in the mandatory maintenance, the online help desk tool can give the fast and accurate checking of the facility details in less time.

This project is aimed at developing an Online Help Desk (OHD) for the facilities in the campus. This is an Intranet based application that can be accessed throughout the campus. This system can be used to automate the workflow of service requests for the various facilities in the campus. This is one integrated system that covers different kinds of facilities like class-rooms, labs, hostels, mess, canteen, gymnasium, computer center, faculty club etc. Registered users (students, faculty, lab-assistants and others) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. There are features like email notifications/reminders, addition of a new facility to the system, report generators etc in this system.

[...] The connectivity of a relationship describes the mapping of associated ER Notation There is no standard for representing data objects in ER diagrams. Each modeling methodology uses its own notation. The original notation used by Chen is widely used in academics texts and journals but rarely seen in either CASE tools or publications by non-academics. Today, there are a number of notations used; among the more common are Bachman, crow's foot, and IDEFIX. All notational styles represent entities as rectangular boxes and relationships as lines connecting boxes. [...]


[...] HTML gives authors the means to: - Publish online documents with headings, text, tables, lists, photos, etc. - Retrieve online information via hypertext links, at the click of a button - Design forms for conducting transactions with remote services, for use in searching for information, making reservations, ordering products etc. - Include spread - sheets, video clips, sound clips, and other applications directly in their documents. A brief history of HTML: HTML was originally developed by Tim Berners-Lee while at CERN, and popularized by the Mosaic browser developed at NCSA. [...]


[...] Online Help Desk is Intranet based Application. Through this system we can provide various kinds of facilities like information about the class-rooms, labs, hostels, mess, canteen, gymnasium, computer center, faculty club. In the campus it is not very simple to find out such kind of facilities. To overcome such kinds of problem we are trying to make this system as Online Help desk which help for those students who are new comer, who don't know about the campus facilities. SYSTEM ANALYSIS: 1. [...]

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