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Search and publish your papers - Frequently asked questions (FAQ) : Member Account

If you receive a message saying "wrong log in and password", make sure that caps lock is off and that you have entered the complete email address and the correct password.

Proceed to the log in screen and click on "Forgot your password?" and enter your complete email address and the password will be sent to your email account within few minutes.

You are encountering problems related to the secured space. Your internet browser may not be compatible with our SSL 128 bit security system. We recommend that you download a more recent version of your navigator, or use a more mainstream navigator: Internet Explorer, Mozilla FireFox or Safari. Refer to these websites for more information.

To register simply click on "my account" then on "I am a new customer", fill all the fields with relevant information and be sure to accept our terms and conditions.

The accounts can be deleted on request. However if you ask for your account to be deleted you will lose any documents in approval. Once we receive the request it will be deleted in the next two weeks.

Can't find an answer to your question? Contact us for any other questions or concerns.