Within this essay appropriate references and where possible recent literature will be used to support the different forms of communication used in nursing practice. Potter and Perry (2001), describe communication as being the basic element of human interactions. It allows us to establish, improve and maintain contacts with others. Communication takes on two processes, verbal and non-verbal communication. Potter and Perry (2001), continue by saying that verbal communication is an exchange of information using words, including both spoken and written word. Effective verbal communication is gained when a nurse uses clear and concise words and phrases at a level of understanding for the patient. Verbal communication could be restricted by a language barrier or form of disability. Potter and Perry (2001) further explain that non-verbal communication is transmission of information without using words.
[...] The environment has some affect, a depressing environment such as dull colors, a room showing neglect can affect the mood of a patient who is communicating with you, lack of privacy in the hospital setting showing signs of being institutionalized can all inhibit the communication process. Internal barriers play a part in communication which are the feelings, emotions and attitudes all have an effect on the way people view and listen to each other e.g. words or phrases, swear words, sexist comments etc. [...]
[...] But Preston in 1977 (cited in Bradley and Edinberg 1990), did a study on the major forms of communication and found that verbal questioning and giving directions are more beneficial in effectively communicating with patients. The nurse must help the patient with their problem solving whilst in hospital by setting goals together, usually done through an assessment, which is planned together and then implemented, and then the nurse performs an evaluation. Throughout the interaction the nurse should convey that he or she is a knowledgeable professional, making sure that respect is given to the patient and making sure they are treated as an individual. [...]
[...] Communication is vital in nursing practice. A lot of nursing practice involves interpersonal communication in the building of relationships between patients and healthcare professionals. Nurses assist patients to communicate their needs, therefore a nurse's own interpersonal skills are essential in order to function fully with patients and colleagues to be able to communicate effectively. The components of communication are divided into two main headings, verbal communication and non-verbal communication. Verbal communication is the words and phrases of a spoken language. [...]
[...] CONCLUSION On conclusion, it is apparent that communication skills assist the nurse in being effective in facilitating nursing care. The nurse, through the use of effective communication skills should attempt to initiate a trusting and therapeutic relationship with their patients. The use of effective interpersonal skills will assist the nurse in maintaining and improving communication, allowing the nurse to be effective in their patient's care, while also allowing the nurse to be effective in assisting those who come to the service for help and advice. [...]
[...] The nurse should make him or herself available most of the time, so that the patient is aware that there someone there if they want to talk, helping to provide psychological support to the patient. Nurse-client relationships are viewed on their perception of themselves. The main aim in nursing is to maximize the patient's potential for self –care. Bradley and Edinberg (1990 p157) state . nurses assume a superior role and the client an inferior role in the communication interaction”. [...]
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