This case study tells the story of Rose, a patient who sought the professional assistance of Dr. Berenson regarding problems with her five year old daughter. Rose's daughter does not sleep in her bed throughout the whole night. For this reason, Rose commonly wakes up during the night, in order to collect her and leave her next to where she sleeps. Because of Rose's work, she is unable to control her daughter's conduct in this respect. Rose decided to implement a number of reinforcement methods, including using the services of a childcare centre. In the centre, teachers would provide Rose's daughter with the praise and encouragement she needs, so she may finally resolve the problem, and make her daughter sleep the whole night in her own bed. With the arrival of Christmas, Rose hopes that there will be a shift in her daughter's behavioural patterns, so she can sleep again in her own bed. Rose is, to some extent, under the impression that her daughter may be attempting to test her. For these reason, all methods used to improve and treat her psychological problems are simply not working. Practitioner have recommended her that she consider both the psychological and emotional feelings of her daughter. She should reinforce her position as mother, and adopt a more strict and authoritative parenting style.
[...] In addition, the counsellor made a number of recommendations to Rose. This could have probably invalidated her experience, as indicating by Rose's voice tone. According to most experts, the counsellors must remain congruent, in order to improve the value of their counselling skills, including active listening (Egan, 2010). Effective and persistent active listening, without interruption, increments the relationship patient- therapist; facilitating the growth of an ambient where there is empathy, an unavoidable aspect of the therapy process (Egan, 2010). According to Rogers (1979) Empathy is another helping skills that enables the practitioner to establish a deep relationship with clients, to understand the micro and macro nuances of emotional situation and the view of the patient. [...]
[...] The interpersonal communication book (12th ed.). Boston, MA: Pearson Education Inc. Egan, G. (2009). The skilled helper: A problem-management and opportunity- development approach to helping. New York, NY: Cengage Learning. Egan, G. (2010). The skilled helper: A problem-management and opportunity- development approach to helping (9th ed.). USA: Brooks/Cole Cengage Learning. Geldard K, Geldard D. (2008). Personal counselling skills: An integrative approach. Boston, MA: Charles C Thomas Publisher. Rogers, Carl C. (1979). The foundations of the person-centred approach. Education, 100(2), 98-107. [...]
[...] This differentiation helps to generate the counselling aspirations in the patient. This can prove to be very useful in client outcomes. Active listening may encourage the resolution of problematic situation, helping patient to undergo increased self- integration and understanding (Egan,2010). The following example illustrates how active listening via objective acknowledgement, instead subjective assessments carried out by therapists can encourage the patient to carry on disclosing with liberty their experiences, probably encouraging further meaningful collaboration, illustrated by the patient's affirmative replies. [...]
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