A bank is a financial institution whose primary activity is to act as a payment agent for customers and to borrow and lend money. It is an institution for receiving, keeping, and lending money. Banking in India originated in the last decades of the 18th century. Central banking is the responsibility of the Reserve Bank of India, which in 1935 formally took over these responsibilities from the then Imperial Bank of India, relegating it to commercial banking functions. After India's independence in 1947, the Reserve Bank was nationalized and given broader powers. In 1969 the government nationalized the 14 largest commercial banks; the government nationalized the six next largest in 1980. Currently, India has 88 scheduled commercial banks (SCBs) - 27 public sector banks (that is with the Government of India holding a stake), 29 private banks (these do not have government stake; they may be publicly listed and traded on stock exchanges) and 31 foreign banks. The oldest bank in existence in India is the State Bank of India, a government-owned bank that traces its origins back to June 1806 and that is the largest commercial bank in the country.
[...] Public sectors banks like SBI are preferred for FDs and this is evident by their range of options in FDs. But for saving accounts and currents accounts, customers get a better range from a private sector bank, HDFC. Table 2 2. Loans HDFC SBI loan personal loan Deposit property finance debentures Fig.2 Interpretation: For Loans SBI has a wide range of options for home loans with 7 types of home loans. Also, SBI offers special loan facilities for employees of corporate sector, teachers, soldiers and rural people. [...]
[...] Others Fig Interpretation: For Cards HDFC has a wide range of credit cards for different segments of target market However in prepaid cards both SBI and HDFC has different range of cards Except for credit cards, the number of cards offered by each of the two banks is more or less same Table 4 4. Services HDFC SBI recognition Transfer Fig Interpretation: For Services The Services offered by HDFC private sector bank) are more than the services of SBI nationalized bank) renders to its customer. [...]
[...] PRIVATE SECTOR BANKS: Private sector is that part of economy which is both run for private profit and not controlled by the state. Private sector banks are the one where more than 51% stakes are privately owned. Some of the private sector banks running in India are: 1. HDFC bank 2. ICICI bank 3. Federal bank 4. Axis bank 5. Centurion bank of Punjab 6. City union bank 7. ING Vyasa bank 8. Yes bank 9. Bharat overseas bank 10. [...]
[...] CUSTOMER SATISFACTION Customer satisfaction is valued by calculating mean of the customer ratings of each parameter Table 5 CUSTOMER SATISFACTION LEVEL OF SBI BANK S.no FACTORS MEAN SD SATISFACTION LEVEL dissatisfied dissatisfied dissatisfied me dissatisfied need dissatisfied dissatisfied faced dissatisfied Interpretation: After the analysis we have found that out of 22 customer satisfaction factors factors shows that customers are satisfied with the bank and rest of the factors show customers are neither satisfied nor dissatisfied that can be due to the sampling error or biasness of respondents Table 6 CUSTOMER SATISFACTION LEVEL OF HDFC S.no MEAN SD SATISFACTION LEVEL dissatisfied dissatisfied dissatisfied me dissatisfied need faced dissatisfied dissatisfied Interpretation: After the analysis we have found that out of 22 customer satisfaction factors factors shows that customers are satisfied with the bank and rest of the factors show customers are neither satisfied nor dissatisfied that can be due to the sampling error or biasness of respondents CONCLUSION Product Innovation: HDFC has more innovative products under the deposit schemes and cards as compared to SBI. [...]
[...] SBI has a vast domestic network of over 9000 branches (approximately 14% of all bank branches) and commands one-fifth of deposits and loans of all scheduled commercial banks in India. The State Bank Group includes a network of eight banking subsidiaries and several non-banking subsidiaries offering merchant banking services, fund management, factoring services, primary dealership in government securities, credit cards and insurance. The eight banking subsidiaries are: 1-State Bank of Bikaner and Jaipur (SBBJ) 2-State Bank of Hyderabad (SBH) 3-State Bank of India (SBI) 4-State Bank of Indore (SBIR) 5-State Bank of Mysore (SBM) 6-State Bank of Patiala (SBP) 7-State Bank of Saurashtra (SBS) 8-State Bank of Travancore (SBT) The origins of State Bank of India date back to 1806 when the Bank of Calcutta (later called the Bank of Bengal) was established. [...]
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