Individuals, organizations, Dave Green case
In the Dave Green case, we are introduced to an individual straight out of college with good grades, good verbal skills and an excellent history in teamwork. He describes himself as a leader however his leadership skills are largely untested. He is assigned to a team in which he has to not only integrate but also prove he can develop a productive team. His supervisors are very competent and widely revered thus Dave is unsure on how to approach them. In order for Dave to succeed in this AMX he needs be a proactive individual in the organization.
Campbell (2000) introduced the notion of a proactive employee as one who is highly committed and involved, an autonomous contributor who is highly responsible and has initiative. In order to enhance his individual experience and relationships at AMX, Dave Green has to become a proactive employee through applying the various skills important in increasing both intrapersonal and interpersonal effectiveness. Shockley-Zabalak (2011) identified four important skills in improving individual effectiveness: cultural intelligence, active listening, accepting diversity and descriptive message strategies.
[...] Due to the increasing diversity the modern workforce has resulted in differences in languages, values affecting interpersonal relationships social support needs and communication styles. In managing diversity, Dave must strive for interpersonal relationships based on trust while also maintaining a balance between workplace emotions and interpersonal relationships. Dave can accomplish these things by approach interpersonal relationship in various ways. First, Dave has to personalize knowledge and perceptions. He should strive to understand others and collect as much information on different ways of thinking prevalent in a diverse workplace. Secondly, Dave has to improve his tolerance for ambiguity. [...]
[...] Although he has good verbal skills and considers himself a good leader, he has experienced several hardships in creating an effective communication channel with his superiors as well as assuming a leadership position in his team. In order to improve his interpersonal skills he has to improve his skills in cultural intelligence, accepting diversity, active listening and better message delivery. A person's experience in an organization is influenced by preferences, beliefs, attitudes and skills. It is therefore important for Dave to employ the changes listed above in order to improve his individual experience and relationships. References Campbell, D. (2000). [...]
[...] Active listening involves the process of hearing, interpretation and verification. Active listening is the means with which Dave Green can be able to develop effective interpersonal relationship with both his supervisors and his peers. According to Shockley-Zabalak (2011), communication competency is very important in a relationship between supervisors and employees. Supervisors use a large percentage of their time conversing with their employees. The communication between the two parties is both complex and diverse thus necessitating better communication without the bias in upward communication hence ensuring employees give supervisors information that is accurate and undistorted. [...]
[...] For Dave Green to better integrate into his team and to act as a leader, he has to understand that motivational communication will only be effective when focused on increasing responsibility, recognition, achievement, growth and development. Finally, in order to improve his cultural intelligence, Dave has to understand cultural-based behaviors. These behaviors can be best explained by Salancik and Pfeiffer social information processing theory. The theory proposes the attitudes and needs of people are influenced by what information is availed to them (Shockley-Zabalak, 2011). According to motivation theories, Dave has to interact with his team members in order to fully understand what drives them to act. [...]
[...] Dave should also reserve judgment on people. His reactions to a given situation should be based on solid explanations rather than type of membership. Finally, Dave should be respectful and thus in turn he shall be respected. He should realize that diversity brings in new ideas and way of problem solution. Dave should also realize that respect means that he should monitor how he acts lest he offends someone, conscious or unconsciously (Shockley-Zabalak, 2011). Descriptive messages The skill involves communicating in such a way that helps improve information exchange. [...]
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