There is a minimal amount of knowledge that is known with regards to what knowledge management system is and what it is not. Although scholars have always described the approaches that can be used in the effective development of KMS that is based on technology although very few of them discuss the details with regards to the structure or the architecture of the KMS (Tiwana, 1999). It is important to note that the design process of the KMS will make use of the structure and the architecture features that were proposed by Tiwana. It is important to note that the KMS design is required by many organisations and individuals as they have the need to be able to improve their different capabilities to be able to undertake a proper management of the intellectual or the human resource capital that is found in the organisation. It is important to follow a logical approach in the KM system design and development so that the solutions and the different initiatives that are produced become firmly grounded in the real challenges and the needs that are facing the given organisation rather than the focus on the needs or challenges that are not real or are not significant to the organisation.
The knowledge systems design is characterized with a defined process that involves the architecture, interfaces, the modules, components as well as the data that would be used to build the system and satisfy the requirements of the knowledge management. The KM systems design is a form of product development that is grounded in the application of systems theory. The systems design is the process of the definition and the development of the requisite systems to be able to satisfy the user requirements that have been specified. The design will be used to increase the value of the intellectual assets as well as the value of the assets that are knowledge based.
[...] Design process of the KMS Knowledge problem identification Telstra is engaged in the laying of fibres for the high-speed broadband internet connection in South Perth, Australia. The firm undertakes the work through the sub-contracting of the work to other firms. The subcontractors that are used in the undertaking of the work make use of materials that impose health risk for instance the use of the asbestos in the laying of the fibre. The firm is also faced with the problem in the following of the procedures and the requirements with regards to the handling of the materials that pose massive risks to the individuals (Tiwana, 1999). [...]
[...] Such induction should entail the detailed requirement with regards to the handling and the laying of the asbestos. There is also the need to undertake competency training to ensure that the different individuals have what it takes to be involved in the undertaking of the operations (Standards Australia, 2005). The second functionality that needs to be developed in the KMS is the communication. The communication will play an important role in the imparting of the knowledge between the different people for instance the internalisation where the individuals are able to read the explicit information and turn it into tacit knowledge or the socialisation where the tacit knowledge that is held by an individual is transferred to another individual. [...]
[...] ‘‘Knowledge management: a strategic agenda'', Journal of Long Range Planning, Vol No pp. 385-91 Standards Australia 2005. AS 5037-2005 Knowledge management a guide. Standards Australia, Sydney Telstra, (2013) Telstra announces requirements for contractors around asbestos handling, Media Release. Web. Viewed on 27/07/2013 http://telstra.com.au/abouttelstra/media-centre/announcements/telstra- announces-requirements-for-contractors-around-asbestos-handling.xml Tiwana, A Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System, Pearson Education. [...]
[...] This will ensure that the explicit knowledge becomes part of the knowledge of the individual thus ensuring that such knowledge is beneficial to the company (Nonaka, 1991). The individuals will focus in the continuous reflection which will enhance their ability to recognise the patterns, connections and capacities to ensure the development of concepts and ideas of how to ensure the safety of the operations. Tacit to tacit information exchanges will be undertaken through face to face sharing of the experiences of the individuals. [...]
[...] Knowledge management system: Integrated KMS to support the case study There is a minimal amount of knowledge that is known with regards to what knowledge management system is and what it is not. Although scholars have always described the approaches that can be used in the effective development of KMS that is based on technology although very few of them discuss the details with regards to the structure or the architecture of the KMS (Tiwana, 1999). It is important to note that the design process of the KMS will make use of the structure and the architecture features that were proposed by Tiwana. [...]
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