In the jargon of telemarketing or communication, this is often referred to as the concept of transmitter and receiver. In our framework, the person who makes the call and the one who receives it, each have a definite role in the exchange. When you talk on the phone to someone you do not know, they form a mental image of you. It is therefore important to slip a smile into your voice.
[...] "What the Telemarketing: 7 recommendations for a successful interview guide "Modernized version" of door-to-door, telemarketing is particularly sensitive. To put the odds on your side, your business and telemarketers should know what to say (to get an appointment) or do not say. The choice of words counts for much, Michael Baudier, CNFCE trainer, gives seven tips to serve as a good interview guide / On the phone, saying or "yes" requires little thought. This is a response "favorite". Therefore, do not hesitate to sell the benefits that the prospect will gain from the offer, because they react to sentiment. [...]
[...] / He knows you? You do not know? Speak up! I do not understand Toy Story! What did you say? / What? / How? This is not about that. You have misused. For service offerings Smile SMILE: for the phone! Remember that it is a very important asset, although invisible on the phone. When you talk on the phone to someone you do not know, they form a mental image of you. It is therefore important to slip a smile into your voice. [...]
[...] number, p membership, contract details? i c ] 3 / I understand the subject of the call by listening carefully: [ Identify the issue and identify the level of complexity (for p transfer, if necessary, to a specialist). i c ] [ Save time. p i c ] [ Provide a reliable and personalized response. p i c ] 4 / Rephrase the essential information to make sure I understand: [ If I understand your request, Mr . p i c ] [ I understand that . [...]
[...] So aim on this sympathy during the first telephone connection. In summary, a smile costs you nothing but produces a large effect. It lasts a moment, but this memory is sustainable . Your Turn! Tips and Tricks Phonetic Alphabet If you need to communicate or take notes of a reference or a name in an official call or even an international one, use the words below to spell out alphabets of the word: Alphabet Spelling Phonetic A ALFA AL-FAH B BRAVO BRA-VO C CHARLIE TCHAR-LI D DELTA DEL-TAH E ECHO EK-O F FOXTROT Foxtrot G GOLF GOLFF H HOTEL HO-TELL I INDIA IN-DI-AH J JULIET Ju-LI-ETT K KILO KI-OL L LIMA LI-MA M MIKE MA-IK N NOVEMBER NO-BER-MMEV O OSCAR OSS-KAR P AHS PAH-PAH Q QUEBEC KE-BEK R ROMEO RO-MI-O S SIERRA IS-ER-RAH T TANGO TANG-GO U UNIFORM YOU-NI-FORM V VICTOR VIK-TAR W Wisky Ouissi-KI X X-RAY EKSS-RE Y YANKEE YANG-KI Z ZULU Zulu Use the suggested ones below during personalized calls (you can change them at will!) Alphabet Spelling A Alice B Beatrice C Clement D David E Eric F Francis G Gregory H Henry I Isabelle J Julian K Katia L Ludovic M Marcel N Nicolas O Oscar P Patrick Q Quentin R Raoul S Suzanne T Thierry U Ursula V Victor W William X Xavier Z Zoe 10 Commandments 1 / Hold the microphone approximately 5 cm from your mouth: from a 10 cm distance, the quality of hearing fell by 75%. [...]
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