An innovative, energetic, goal-oriented professional with solid IT and application support experience. Extensive experience in system building, set-up, troubleshooting, networking (LAN and WAN), hardware/software installation, system upkeep, desktop publishing (including HTML coding), and all Internet aspects such as the World Wide Web, E-mail, newsgroups, and FTP. Highly organized with the ability to manage multiple projects and consistently meet deadlines. A team player that works well with coworkers as well as clients, from the entry-level employee to the CEO. Exemplary communication and presentation skills with an aptitude for developing rapport with the client.
[...] (Formerly Metro Information Systems) Senior Consultant NCR Corporation, Raleigh, NC Senior NCR Tier2 POS ONE Support Analyst August 1998 to January 2003 Provided extensive world class support for the United States Postal Services Y2K Compliant NT4 based Point of Sale System. Used deductive reasoning to provide solutions for hardware and software issues. Remote Administration of NT4 servers and workstations via the Postal Routed Network. Track problems in Remedy. Obtained sensitive security clearance for access to the secure Postal Routed Network. [...]
[...] Setup, maintenance and administration of a PDC, BDC and 30 PCs for the NCR POS1 Tier2 Helpdesk. Managed user accounts on the Domain via User Manager. Averaged 22 calls per day in addition to assisting co-workers with issues. Metro Information Systems Consultant DUKE University OIT Application Services March 1998 to August 1998 Provided Level two hands-on PC support for various departments on Duke University campus and satellite offices. Extensive PC setup and support for a large-scale SAP migration project. Setup and installation of 4 NT workstations for Perkins Library, which connected to a Compaq Novell file server. [...]
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