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05 Aug 2022

Apprenticeship in Customer Service Support (CSS)

Diploma Thesis - 10 pages - Foreign markets

CSS service accompanies the sales representatives in order to support them for the cotations of the existing customers. While they are prospecting new customers or anything else, already known customers can send us a cotation request to ship their goods around the...

13 Nov 2014

Customer service improvement

Case study - 3 pages - Educational studies

Anacceptable standard of customer service policy is becoming a major component in various business organizations due to the increased completion and customer awareness. The standard policy is essential to the management, employees and the potential customers. They...

17 Nov 2013

Starbucks: Delivering customer service

Case study - 3 pages - Management

By 2002, Starbucks had already been established as an unarguable leader on the US Specialty Coffee Market. However, recent market research is causing some concerns to the top management of the company. It indicates that the level of customer satisfaction declines. In order to respond the...

16 Feb 2011

Management of customer service

Case study - 3 pages - Management

A good attitude to a customer, mostly through good listening skills, indicates an active service oriented attitude. Thus, customer servicing personnel are advised not to talk along much but: • Be attentive to what the client says, • Ask questions and encourage them...

13 May 2009

Are customer's management softwares and quality customer service key elements to gain customer's satisfaction and build loyalty?

Thesis - 24 pages - Management

Nowadays, companies possess lot of tools in order to gain customer's satisfaction and build loyalty. They understood that they have to focus on customers in order to increase profit more than before. Indeed, by focusing on customer's satisfaction they build loyalty and a...

29 Sep 2010

McDonald's: impact of physical evidence and servicescapes on customer perceptions and employees' behaviour

Essay - 7 pages - Human resources

"Explain the impact of physical evidence and servicescapes on customer perceptions and employees' behavior within the service sector. Provide relevant service sector examples." McDonald's is an interpersonal service company, in Bitner's categorization,...

31 May 2009

Supply Chain Management: Its role in improving the value of the product or service to customers

Thesis - 6 pages - Management

With growing competition among companies in the different industries, an efficient operation is essential for firms to offer quality goods and services at competitive prices. This can be made possible through the adoption of appropriate production technology, having a...

03 Apr 2009

Research on customer satisfaction for the services of Hutchison-Essar

Case study - 25 pages - Business strategy

After the globalization of the Indian economy in 1991 the tele communication sector remained one of the most happening sectors in India. The recent years witnesses rapid and dramatic changes in the field of tele communications. In the last few years more and more companies both foreign, domestic,...

20 Mar 2009

Customer's perception towards the service quality of Hyundai

Case study - 34 pages - Business strategy

A detailed & systematic study on the customer relationship management with the sales process, product & after sales service for Hyundai Santro car was under taken in the Bangalore city on behalf of Advaith motors private limited. This survey was taken up to know about the...

03 Apr 2023

Service Logic Marketing - Komatsu & Caterpillar Case

Case study - 3 pages - Services marketing

Despite the global competition, the American construction machinery company, Caterpillar, is still the leader today, partly thanks to the quality of its machines. However, to cope with growing competition, quality, producing a defect-free product or service right from the beginning is not...

20 Jul 2021

Employee Selestion Techniques for a Customer Advisor

Case study - 2 pages - Management

For this assignment, the elected job is Customer Advisor in the bank HSBC. This job is interesting to study because it is multi-tasking and requires soft skills. What's more, the banking context is very specific, for it deals everyday with sensitive data and complicated situations....

25 Jul 2022

Customer Orientation

Course material - 3 pages - Marketing theories

The approach of customer orientation can be explained in companies that highly value and give their customers a lot of importance. Such companies are said to be customer oriented. According to Bhasin (2018), their marketing strategies get designed with their customers...

03 May 2023

Management assistant internship - MATTON Chauffage Service

Internship report - 3 pages - Startup, entrepreneurship

MATTON Chauffage Service is a local company which is located at 3 avenue Albert Thomas in Albi. It is specialized in the maintenance of heating systems. There are 8 employees. Its equity is 10 000 € and its turnover is 487 084 €. It is led by Mr. MATTON Philippe.

07 Nov 2014

Customer Relationship Management in Riyadh Bank

Case study - 15 pages - Management

Customer Relationship Management is a tool for attracting and retaining customers that a business has identified as potentially profitable in the long term. CRM can help businesses to build sustainable competitive advantage and protect their market share from possible erosion by new...

22 Sep 2021

How can technology be used by the financial services industry to boost the development of cross-border payments and trade in the ASEAN region?

Sectorial analysis - 2 pages - Finance

ASEAN's financial services industry needs to be supported by technology to increase its competitiveness. The future of this industry depends on one hand on the development of cross-border trade in the ASEAN region, and on the other hand, on the development of the means of payment that...

04 Aug 2022

Public Service: The Australian Perspective

Tutorials/exercises - 4 pages - Political science

Public service, in the general context, refers to services which are aimed at addressing specific needs of a certain sect of the general public. In light of a government set up, such services are rendered by public government entities and agencies to the members of public...

21 Aug 2014

Media services: Case study

Case study - 2 pages - Educational studies

Media services come to the market with the aim of reaching a wide range of people since media is largely accessible. Netflix is a company founded with the aim of supplying internet on demands and offering DVDs online at a flat rate. The Company is officially registered as Netflix Company...

29 Mar 2016

Customer value creation: The case of Beats Electronics

Case study - 3 pages - Business strategy

Value creation is one of the core aspects of any firm as it is linked to shareholder value. It is important to care about the manner in which customers place value in the brand. Customer perceptions of value are often unclear which creates a wide opportunity for companies to tap...

23 Mar 2023

Individual Service Logic Reflection

Case study - 2 pages - Business strategy

A few years ago, a French wine producer noticed that in bars, young people were drinking glasses of rosé wine filled with ice cubes. The producer was not convinced by the drink because the water made the wine lose flavor, however, he decided to create a rosé based on this concept anyway. Two...

22 Jul 2015

Accounting for Customer Incentives

Essay - 2 pages - Accounting

In an effort to increase its customer base, Runway implemented a customer referral marketing campaign. Here, existing customers of Runway can refer a friend to it and receive $25 credit towards purchase of future merchandise. The terms and conditions are that the existing...

19 Nov 2014

Statistical Product and Service Solutions (SPSS) Software Package and it's Impact on Social Sciences

Case study - 8 pages - Educational studies

This paper discusses the impacts of Statistical Product and Service Solutions (SPSS) on social sciences. Social life is full of analytical demands from day to day activities that many of the programs that were initially developed have not been able to meet. The world is in the cusp of...

08 Oct 2015

Causes of employee and customer dissatisfaction

Essay - 3 pages - Management

Employee dissatisfaction in the HR department of the public sector is a matter of if employees within the HR department are happy with their jobs. It is through employee satisfaction survey that employee satisfaction can be measured. Such survey address such topics as workload, compensation,...

11 Mar 2015

Logistics Process Services (LPS) Firm Report

Case study - 5 pages - Logistics

LPS firm has transformed in a tremendous way in the transport sector. Its ways of approach to development of transport and integrated logistics is a sign of reshaping of its trade flows. The step this company has taken is yet to make a great contribution to its transport sector. The main aim of...

07 Jul 2015

Reconciliation of public service neutrality and guarantee of freedom of religion

Case study - 4 pages - Educational studies

The Court then analyzes the values represented by the headscarf. Now, for the Court, the scarf is "imposed on women," and it follows a prescription "difficult to reconcile with the principle of gender equality". But first, it seems quite embarrassing that the Court gives an interpretation of a...

12 Nov 2014

Privatize water services or not?

Case study - 7 pages - Educational studies

Most view of many people in the world is that water is essential, and a human right and this view was voted by the U.N General Assembly in July, 2013 (Jeneen et al., par 20). There is plenty of water on earth that can sustain the earth's population for millions of years without depletion....

02 Apr 2009

A study on customer relationship management

Tutorials/exercises - 58 pages - Business strategy

Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990's with the promise of forever changing the way businesses, small and large, interacted with their customer bases. In the short term, however, it proved to be an...

10 Jan 2011

Customer Relationship Management (CRM) and e-Commerce

Dissertation - 56 pages - Economy general

The twenty first century has seen a lot of changes in the business world. New business models have been developed, networks have increased, and certain concepts have evolved and become indispensable. Before the arrival of supermarkets, people used to shop at their neighborhood grocery store. But...

26 Jun 2012

Analysis of how business companies can increase brand awareness and customer interaction through the use of social media

Essay - 3 pages - Political science

The arrival of new technology has raised a number of new issues for managers and leaders. The use of the internet is an unavoidable feature of today's business environment, as it can be very productive to companies. Email can be used as a very potent business tool, enabling business transactions...

02 Apr 2009

Customer Relationship Management and the call centers

Tutorials/exercises - 60 pages - Management

Before we begin to examine the conceptual foundations of CRM, it will be useful to define what CRM is. CRM stands for "Customer Relationship Management." CRM is a business strategy and a collection of technologies that enable seamless coordination between sales, marketing, customer...

05 Mar 2009

A study on comparative analysis of customer satisfaction

Case study - 48 pages - Services marketing

Marketing is the business function that identifies customer needs and wants, determine which target market the organization can best serve, designs appropriate products, services and programs to serve these markets, and calls upon every one in the organization to “think and...