Here is an excerpt from the Best Stuff Case:
Because with a good CRM system, even if there are 100 stores with a thousand sales people, information will move through fast and with less contradictions. This will allow every sales member and the people at headquarters to know the best products and the best way to sell them.
[...] Then list the technologies that Best Stuff would need to support an commerce initiative and what it does. Technologies What it does http address This is your address, the way one would find your website. Browser Give you internet access. You need internet access to maintain your site, and to boost it on the server. server This is the web based program that displays products. If Best Stuff went on-line how would you recommend hosting the site and why? What kinds of information at Best Stuff especially need to be kept secure and why? [...]
[...] You can call another location so you would need to know where is and how many are available. What way does the information need to be presented and what type(s) of software are needed to most effectively support this decision? 4. Consider the CEO of the company trying to track and understand if the revenue goal for the quarter is going to be met. What information does he/she need to make a good decision and when and where would this information be originally captured? [...]
[...] run the business or is of value to the enterprise. IT Product/component What it does Value to the Enterprise Provides a way for user Increases scalability Computers to put in data because it is easy to Ensures the scalability add and remove of your system computers from a Provides a way of network interaction Very fast data Used at point of sale transfer over the terminals to gather network, and ability customer data to share any type of digital information Ensures timely communication between staff and managers Provides ability to analyze and forecast sales data from anywhere in the world Stores information that Centralizes the Servers is used by different information It is personnel in the company cheaper and more Speaks to clients on the reliable to store network and logs action information on a few servers rather than on every computer Customer information can be stored on one server machine, and viewed by any computer on the network Special purpose computer Allows the network to Switch that receives and function transmits messages on Provides a cheaper way the network to connect many different computers, printers, and servers, and have them talk to each other Determines where to send Directors of a Router the traffic network that will be Buffers and forwards efficient, cheap, and data packets across a scalable network towards their destination Computer program that All applications Operating system controls all of the running on servers and computer's systems client machines will Manages contents of main be interacting with memory the operating system Processes keystrokes and Without the operating mouse movements system, there will not Sends signals to monitor be a possibility of Reads and writes disk having any interaction files between a user and data, or between users on a network VPN Uses internet to create Employees and managers the appearance of are able to access the private point-to-point company's data from connections any internet Secure connections, connection although they transmit It is secure even over the public internet though it is on a public network DB management system Program used to create, Information about process, and administer customers and sales a database data can be centralized. [...]
[...] Because the stores will be integrated with the headquarters, they can form a VPN and share secure information Encryption Emails with sensitive information that is sent both internally and externally can be encrypted so that even when intercepted, it may be nearly impossible to decrypt and readCustomers' credit card numbers will be encrypted during the point of sale process as they are being verified There has been a breach of security at Best Stuff. The names and credit card number of over 3,000 customers have been stolen. [...]
[...] Are their any ethical issues involved in doing this (Question and how would you recommend Best Stuff handle them? The collected personal information of their customers can be sensitive if sold in the market, now with more location more information is being collected. The names and identifying information should be deleted as entered in the datamart. To support the CEO deciding how to go list and briefly explain the pros and cons to the business for the two basic alternatives below. [...]
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