The proposed project for the Marriott organization involves the development and implementation of virtual private networks as a central means for the organization to integrate all of the technological advances that have been put in place in the organization in the past several years. This technology change was recommended because of Marriott's reliance on wireless networks to improve efficiency in the organization (Wolff, 2004). Even though wireless networks facilitate business in the organization, researchers have noted the vulnerabilities of these systems (Breeding, 2005). In an effort to address these vulnerabilities, virtual private networks or VPNs were recommended because of their safety and security features.While the process of developing and implementing virtual private networks does not appear to promulgate considerable technological strain for the organization, it is evident that ensuring employee compliance with the change may be a difficult process. With this in mind, this investigation considers the five change models examined in previous work—including reasoned action, social cognitive theory, Lewin's three step change theory, health belief model and the transtheoretical model of change.
[...] Organizational Assessment: Finally, the organization should consider measuring the impact of the new technology on operations in the company. This information could be used by the organization to bolster support for the change and to effectively demonstrate the positive ramifications for change. When change occurs in the future, this could have a positive impact on the change process. Contingency Strategies Although initiating a change plan will help ensure a successful transition during change, the organization will ultimately encounter unforeseen problems. [...]
[...] References Abraham, C., & Sheeran, P. (2003). Implications of goal theories for the theories of reasoned action and planned behavior. Current Psychology: Developmental, Learning, Personality, Social, 264-280. Breeding, M. (2005). Implementing wireless networks without compromising security. Computers in Libraries, 31-33. Dijkstra, A., De Vries, H., Kok, G., & Roijackers, J. (1999). Self- evaluation and motivation to change: Social cognitive constructs in smoking cessation. Psychology & Health, 747-760. Doshi, A., Patrick, [...]
[...] The transtheoretical model of change also represents a stepwise process toward change. In this theory there are five steps including: precontemplation, contemplation, preparation, action and maintenance (Levy, 1997). Where the individual is in the progress of change will predict the outcome of change. Applying the Change Models When the basic theoretical context of each of the change models is examined overall, it becomes evident that the theory of reasoned action would be best suited to understanding technological change in the Marriott organization. [...]
[...] Recommended Measures As noted above, the most unbiased measure of change success for the Marriott organization will be the degree to which the new technology is utilized by employees. However, it is evident that other measures should be implemented to provide a comprehensive understanding of the change environment or culture that exists in the organization. With this in mind, the following measures are recommended for the organization: Employee Assessment: The organization needs to provide a periodic assessment of employee attitudes in the organization. [...]
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