An innovative, solutions-oriented, motivated professional with demonstrated success in project management in a fast-paced, cutting-edge environment. Extensive experience nationally and internationally in analysis, needs assessment, implementation, training, RFP and documentation development. Highly organized with the ability to manage multiple projects and consistently meet deadlines while maintaining budgetary limits. Detail-oriented and highly organized with proven experience in project planning, team building and strong leadership on multiple projects under varying levels of demand.
[...] Analyst/Project Manager Managed business analysis and configuration Responsible for documenting requirements gathering of the service management Phase I and II of a successful effort involving business case studies. RFP process for the current Managed the review and routing of service and Client Services Management incident requests for Customer Services Group and system using the Information assigned the appropriate resources within Project Technology Infrastructure Management Office. Library (ITIL) framework within Created and managed project timeline for Project the Office of Information Managers utilizing MS Project based on the scope, Technology (ITS/NC). [...]
[...] within a school district from Developed and delivered training programs for kick-off to go-live using Superintendents, Executive Directors of Special corporate approved methodology Education, Principals, Special Education and delivering on time and Facilitators, Special Education Teachers and within budget. Managed the Administrative staff throughout multiple phases of requirements supporting the implementation. automation of Individualized Participated in corporate standards project to Education Program (IEP) forms achieve Sharable Content Object Reference Model timeline, Medicaid requirements (SCORM) conformance marks for a Learning Management Level I-III, provider services System (LMS) using the .NET workbench within the and billing codes ENCORE product. [...]
[...] City Manager's Office, City of Raleigh, NC November 2004 to February 2005 Contract position through Key Accomplishments Robert Half Technology Conduct extensive internal interviews within the COR departments including department heads to Consultant Responsible for insure compliance with government regulations while documenting the RFP to support fulfilling the needs of the respective departments. the City of Raleigh's decision to procure a Customer Draft customer service process flows within each Relationship Management department, conduct review sessions, coordinate solution that will support the allocation of resources to revise and return work 2000+ City of Raleigh employees flow diagrams to department heads for sign off. [...]
[...] Red Hat - Reston, VA June 2000 to June 2001 Permanent Position Key Accomplishments Directed and resourced a team of Project Managers, Project Manager Responsible Project Stewards, Application Developers, Trainers for managing the upgrade of and Information Architects in order to develop the internal Oracle ERP system and Red Hat online store. Oracle database supporting over Created and delivered workflow data utilizing 1,000 users. Responsible for Visio, created implementation plan in MS Project performing extensive business and documented interface requirements and style analysis activities with guide-using DreamWeaver. [...]
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