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Why is technology so difficult to implement and manage?

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  1. Introduction
  2. The implementation of a technology is uncertain and complex
    1. The implementation is an expensive and uncertain process
    2. The introduction and the management of a technology
  3. The keys to introducing and managing a technology successfully
    1. The necessity to adopt an overall view of the technology: The use of frameworks
    2. The key role of managers
    3. The necessity to do a pilot in order to limit the learning costs
    4. The necessity to involve all the relevant stakeholders
  4. Conclusion
  5. References

No one can deny the impact of technology as a source of competitive advantage for a firm. The introduction of a new technology or the development and the commercialization of a new product/ service are due to increase business benefits: it allows costs savings, improves the productivity and the efficiency of the organization. It also allows a better allocation of resources within the firm and this rationalization of the means of production benefits also the customers.
But technology is not simply a black box: the implementation and the management of technology within a company can fail. The implementation was defined by Swanson as ?a decision-making activity that converts a design concept into an operating reality so as to provide value to the client?. Besides it is worth saying that implementation is an iterative process that has an impact on many aspects of the firm: the cultural and organizational aspects have to be taken into account as well as the technological issues. Thus the implementation?s process is complex and uncertain; managers have to take up some challenges to successfully introduce a technology. This introduction supposes a mutual adaptation of the technology and the firm to develop a fully working system.
This paper is aimed at analysing the different factors that may impede the successful introduction and management of a technology. First the uncertainty and the complexity of the process will be dealt with. Then, in order to help managers when introducing a new technology, I will discuss some relevant keys to success.

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