Documentation industry is expanding at a rate of more than 20% per year, and the world majors have recognized the Indian market as a thrust area. They are present in India either through joint ventures or through 100% subsidiaries. The high import duties, which had tilted the balance earlier in favor of the unorganized market, are now being rationalized. The market is perceived as being very lucrative considering the potential demand of photocopiers. The key success factors are technology, after-sales service and accessibility to the consumer. Being the partner of global players, all the major companies have access to latest technology. After sales service has so far played an important role in the expansion of the markets. However, sustainable income of a company will depend largely on the number of machines sold as the customers enter into the service agreement with companies. India being a signatory of the international technology agreement is committed to reducing the import duty on digital photocopiers by 2003. This will transform the market, which was expected to show up by 2004. Xerox Corporation is the world's leading document management technology and services enterprise. Xerox India Limited is called Modi XEROX. It is the Indian subsidiary of Xerox Corporation, the American printer, photocopier, document supplies, technology & Services Company.
[...] During his tenure, he implemented a quality program responsible for making Xerox the only company to win back market share in an industry targeted by the Japanese Xerox wins Gold Medal for International Corporate Environmental Achievement from the World Environment Center. The award reflected the efforts of Xerox people to protect the earth's environment We begin to identify ourselves as: THE DOCUMENT COMPANY Xerox. Xerox continues to be who we are. The document is what we do. The new corporate identity signature communicates the company's expanded capabilities The Glass Ceiling Commission presents Xerox the first Perkins-Dole National Award for Diversity and Excellence in American Executive Management. [...]
[...] Mulcahy, Chairman & CEO Ursula Burns, President Larry Zimmerman, CFO Industry Document Services Computer Peripherals Products Digital Imaging Printers, Scanners, Fax machines, Analog Copiers, Revenue $ 15.9 billion USD (2006) Employees ~53,700 (2006) Website www.xerox.com Xerox Corporation is a global document management company, which manufactures and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies. Xerox is headquartered in Stamford, Connecticut, though its largest population of employees is based in and around Rochester, New York, the area in which the company was founded. [...]
[...] Organization Selected: The Organization that is selected for the study is “XEROX INDIA LIMITED”. Data Collection: The accuracy of collective data is of great significance for drawing correct and valid conclusion from the investigation. The main steps involved in the data collection process:- To identify the source from where the information required in the investigation. Identify the source from where the information can be available. Selecting the most appropriate collection method. The data collected by primary and secondary methods. SAMPLING DESIGN: Definition of population: The population for the study includes direct customer who utilize the Xerox services. [...]
[...] Xerox India's strategic intent is to become the leader in the document market in India by helping improve the customer work processes, positively impacting productivity and costs while digitally empowering them to transform their work. In other words 'helping people find better ways to do great work. Financial Irregularities: In July 2002, during a troubled period for Xerox Corporation after allegations of accounting irregularities by the U.S. Securities and Exchange Commission Xerox Corporation disclosed that Xerox ModiCorp had made "improper payments" to government officials and fictitious firms A government probe later found Xerox Modi Corp had violated certain corruption laws and in May 2005 it was reported that action would be taken against the company. [...]
[...] The market Potential for Xerox Printers is Low when compared to other competitors like HP, TVS, etc. FINDINGS of the respondents are using photocopier and 15% are not using photocopier of the users are using canon products of the users are using Xerox India ltd products are using hp products and remaining are using Toshiba products mostly in organizations of the respondents are using FSMA service of the respondents are using AMC service, and the remaining 10% are using third party service The overall satisfaction towards Xerox office systems of the respondents are very satisfied regarding Xerox Products due to price, Speed, Service Support, Low Maintenance cost, Image Quality, facilities (Automatic document feeder), Mobility, warranty are satisfied,10% are neither satisfied nor dissatisfied,12% are dissatisfied and the remaining are very dissatisfied Only the of the respondents are willing to buy a photocopier in above 91 days remaining are don't have the requirement of photocopier of the respondents are interested in buying the equipment in Monthly Installments are interested in buying the equipment in Exchange Offer are interested in buying the equipment in Rental Scheme and the remaining 50% are interested in buying the equipment in Outright Purchase of the organizations are networked and the remaining 26% of the respondents are not Networked (LAN) of the respondents are using Laser Printers of the respondents are using Inkjet Printers of the respondents are using Color Printers, and the [...]
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