This presentation will start with a brief look at innovation and move onto the success of a process. It will then examine the idea in the realm of retailing and financial services. then it will move to cover the e process strategy before moving onto value network polarization, value portfolio options and building value portfolios. It will then look at the advantages of e processes and more specifically at the ways in which this has helped Cisco. It will cover process blindness, a 'to do' list for e Commerce, customer centered processes, focus on relationships and enabling customers self management. It will also talk about changing incentives, expanding relationships, integrating the end-to-end supply chain and building collaboration and a community before moving to the issues with e process before ending with creating success and avoiding disasters.
[...] Integrate the end-to-end supply chain Ariba.com handles supply chain between Hewlett-Packard, MCI, Cisco, and Dell. Exodus Communications hosts “mission critical” Internet operations for 2000 companies.(charges 1/6 of what it would cost for companies to do themselves) Gateway doesn't touch the goods ordered on its site, UPS assembles the order from the manufacturer and delivers order and picks up payment. Build collaboration and community Buzzsaw.com brings together players in the construction industry. Marshall Industries customers can design chip online and virtually test it. [...]
[...] Building this portfolio is a continuous evolution from vertical company to virtual company The eProcess Advantage The four “options” represent the portfolio of choices for a companies eCommerce initiatives. Flexibility and responsiveness of eProcess sourcing creates advantage that can transform a companies relationships and economics. Cisco's eProcess Payoffs Logistics 1st quarter 2000 90% sales made online 75% manufacturing contracted out electronically 50% of orders transmitted directly to supplier for drop ship Capital efficiency and profitability Return on invested capital: 87% Gross margin: 65% Net margin: 28% Customer self management 1997: documented savings $550 million 8 million in hiring savings 45,000 customer problems a week solved by customer collaboration. [...]
[...] Indicative Bibliography proposed by Oboulo.com http://repository.gunadarma.ac.id:8000/iiWAS2004(170-179)_1102.pdf http://www.w3.org/2001/03/WSWS-popa/paper28 http://search.barnesandnoble.com/The-eProcess-Edge/Peter-G-Keen/e/9780072126266 Technology From Internet Innovation to eProcess Execution Innovate or die? Innovation is worthless to a company without execution. “Execute of go broke” Process excellence makes execution possible Quality management Procurement and inventory management Scheduling Logistics Finance Marketing Process successExecution rests on process excellence, just as it always has in “bricks and mortar” businesses Winners repeat business, sustaining customer relationships(loyalty), strong order fulfillment, cross-selling, customized offers. Losers Websites may be comparable to winners, but processes fail to capitalize on the customer relationship. [...]
[...] Exodus Communications hosts “mission critical” Internet operations for 2000 companies.(charges 1/6 of what it would cost for companies to do themselves) Gateway doesn't touch the goods ordered on its site, UPS assembles the order from the manufacturer and delivers order and picks up payment. Build collaboration and community Buzzsaw.com brings together players in the construction industry. Marshall Industries customers can design chip online and virtually test it. E*Trade and others offer online chats and discussion boards for customers eProcess issues What exactly is eCommerce? [...]
[...] How much does eCommerce matter to businesses? What are the keys to eCommerce business success? What about the costs and payoffs? How does a company decide on what marketspace it should target? What executive and policy decisions do managers need to make? Are the answers to all these questions different for a startup company and an established company? Economics of an eCommerce company In the past, all focus was on growth. Currently, the focus is on profit. Innovate or die vs. [...]
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