Indian companies are walking up to the challenges thrown in by the market economy. To survive in this highly competitive scenario, managers are being pressured to improve quality, increase productivity, cut down waste & eliminate inefficiency. The collective effort of the employer and the employee assume relevance in this context and this is where human resource management can play a crucial role. The success of an organization depends on its employees. Successful candidates placed on the job need training to perform their duties effectively. Workers must be trained to operate machines, reduce scrap and avoid accident. It is not only the workers who need training but supervisor, managers and executives also need to be developed in order to enable them to grow and acquire maturity of thought and action. A dynamic organization would like to ensure that's its employees are capable of doing the variety of tasks associated with their role position in the organization. Thus the organization must be sensitive enough to the role requirements and the employee's capabilities. This sensitiveness may lead to identification of development needs of employees and requirement of their jobs. Training and development constitutes an ongoing process of the organization. This project study is devoted to detail discussion on the nature and process of training and development in EXL Services.com (I) Pvt Ltd. Exl is a leading end-to-end business process outsourcing solution provider. They have built lasting relationships with their clients based on consistent high-quality service delivery, trust and confidence. As a pure-play BPO company, EXL has carved a niche for itself with its seasoned management and operations team at the core. Long-standing careers of our leadership team in the banking, financial services and insurance segment provide an unmatched insight and understanding of our clients' business. Their expertise in the domains they operate in combined with a process centric approach, an unparalleled track record of seamless process migration, and consistent service delivery, positions us uniquely in the BPO space.
[...] This category of training is oriented towards the development of the individual and consequently the organization's efficiency in terms of better teamwork. Problems Solving Training Many in-company programmers also revolve around organizational units, like divisions of branches, which generally handle a product line. The practice is to hold together all managerial personnel in a particular division/ branch from the both the headquarter and the field of offices and discuss common problems and solutions across the table. This not only helps solve problems, but also serves as a forum for the exchange of ideas and information, which could be utilized in other situations. [...]
[...] He was at the helm of a 700 strong wholesale and retail operations team that was amongst the most profitable of the bank's international operations. Vikram has also worked in the capacity of CEO and Managing Director at Ernst & Young Consulting, India and as their Asia Director for the firm's Global Operate Business (Outsourcing). Vikram has had extensive international exposure in the course of his assignments, in countries such as Singapore, Indonesia, Japan and the U.S. Vikram is an MBA from Indian Institute of Management, Ahmedabad, India. [...]
[...] Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect EXL SERVICES.COM PVT LTD is one of the fastest growing B.P.O. of India. The company enjoys a strong brand image. This Organization has been growing by leaps and bounds every year while continuously achieving greater milestones. Post their seven year celebrations; this Organization hit new heights with NASDAQ listing. This was one of the best performing IPO's for 2006 globally. In its 8th year of operations, EXL service has become a recognized leader in providing BPO, Research & Analytics and risk & Process Advisory Services to its clients. [...]
[...] Frequency of the training program: Training programs are conducted at EXL SERVICES.COM PVT. LTD. Throughout the year. However, the frequency of training programs depends on the type of training being imparted and also the level of employees to which it is being imparted. For example, capsule course for managers is conducted around 9 times in a year. Training sessions on computer basics are conducted weekly. Also, executive trainee programs are conducted once a year. Q8. Duration of a training program: Again the duration of a training program would depend on the type of training being imparted. [...]
[...] The Evaluation Process The most useful means of evaluating training are observations, ratings, trainee surveys and trainee interviews. Observation is concerned with observing the behavior of people in a certain situation. To be useful, it must be specific, systematic, quantitative, recorded and expert. Needless to say, observers, must be trained and have specific ideas about what they are looking for. This is the most direct method of "assessing the quality of formal training and of identifying deficiencies". The second method of evaluation is that of ratings. [...]
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