Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.
Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Some of the companies that have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company.
Tags: Case of total quality management, Case study on total quality management, Importance of TQM, Total quality management case studies, Advantages and disadvantages of total quality management
[...] DIAGRAMATIC REPRESENTATION OF A SIMPLIFIED TQM MODEL Organizational Management [ I ] Individual Management Quality Management Improving Financial Services Through TQM: A Case Study The work described in this case study was undertaken in a young, rapidly expanding company in the financial services sector with no previous experience with Total Quality Management (TQM). The quality project began with a two-day introductory awareness program covering concepts, cases, implementation strategies and imperatives of TQM. The program was conducted for the senior management team of the company. [...]
[...] Understanding TQM Total Quality Management (TQM) is a business philosophy that seeks to encourage both individual and collective responsibility to quality at every stage of the production process from initial design and conception through to after sales service. Many businesses may not use the term TQM anymore but the philosophy is still very much part of most business thinking. It is seen as being a way in which a business can add value to its product and to gain competitive advantage over its rivals. [...]
[...] The importance of "variability" had struck home. The concept of sigma was explained and was rapidly internalized. For 99.7 percent delivery within the customer limit the metric was defined. Customer desire: Average+3 Sigma turnaround = less than 6 days Current status: Non-medical policies (Average 19/Sigma 15) Average+3 sigma= 64 days Medical (Average 37/Sigma 27) Average+3 sigma= 118 days The Problem was therefore defined: Reduce Average+3 sigma of turnaround for: Non-Medical Policies From 64 to 6 days Medical Policies From 118 to 6 days The performance requirement appeared daunting. [...]
[...] The Total Quality Management System can be broken down into four basic systems, these are; systems for assuring consistency, conformance, improvement and methodologies. These systems work interactively with each other and with customers. Corrective actions, which result in continuous improvement, are at the center of all these systems. The circle encompassing these systems represents the fact that continuous improvement through corrective action in a never-ending pursuit of total customer satisfaction. tqm at motorola Like an Olympic athlete seeking to score better than determined world rivals, Motorola Inc. [...]
[...] The Eight Elements Of TQM Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations. [...]
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