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A DMAIC project “from A to Z” within a company

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documents in English
case study
35 pages
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In addition to all the shops Yves Rocher which are split into the whole France, the company includes people working in the headquarter located in Rennes and Paris, and people working on the field to manage shops, called Sector Managers.

There are twenty Sector Managers divided throughout the country. Their role is to visit all the stores from their sector, in order to inspect them and to make sure everything is in agreement with the brand Yves Rocher, but also in order to help and to advise the manager of the shop if she or he needs to.

Each week, the Sector Managers have to send an Excel Sheet to the Quality Manager who is working in headquarter located in Rennes. This Excel Sheet includes all their reports of visits that they have made during the week. Then, they have to send this file as soon as possible to the Quality Manager. These files permit to the Quality Manager to have a global view of what is happening into the stores, and to make a report for her boss, the Sales Manager. Unfortunately, too many Sector Managers send their reports in late.

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