Process Improvement, a methodology adopted for stabilizing and improving work tasks and systems can result in great benefits in processes in an organization by establishing continuous monitoring and control over those tasks and ensuring predictability of quality and costs. The recruitment function is one of the most important process, as hiring is the key activity that decides the quality of the human capital in the company, especially if the organization is a people driven one as is IBM-BTO. Hence such a process needs to be improved over time and streamlined to function with the maximum efficiency so that effectiveness of hiring can become the focus. Process Improvement in recruitment involved mapping the recruitment process (a step by step graphical illustration of the procedures in the process), quality documentation of procedures (so that key duties and functionalities are clearer and not people-dependent), identification of areas for improvement (identifying operational errors, causes and eliminating the causes), standardizing reporting structures and formats (so that data can be captured with accuracy) and updating the HR policy manual.
A Hiring Management system, which is a software used in the recruitment process to assist in hiring is a very important tool which can increase the efficiency in the process manifold, considering the data-intensive nature of the procedures. Designing such a system involved mapping the workflow, identifying user requirements and testing the usability and validity of performance.
Tags: Advancements in recruiting, Improvements in human resources, Developments in recruiting, Changes in recruiting, Improvements in HR models
[...] Scope of the project: The focus areas for process improvement: Workflow Mapping of the current Recruitment process Quality documentation of Desk Procedures Identification of problem areas/bottlenecks in the process Standardize Reporting methodologies and formats Track typical Process cycle time and lead time Update HR policy manual for year 2004 The focus areas for functional design of hiring management system: Provide functional consultation to design a Hiring Management system Validate working structures and workflow Access usability and friendliness Others: Work towards awareness of HR policies and procedures in the company- organize and take the exhibition. [...]
[...] At $ 3.5 billion, it was one of the most significant acquisitions in IBM's history and helped IBM expand into consulting services following this acquisition. In 2002, IBM won the largest outsourcing contract in its history. JPMorgan Chase will invest billion over seven years to reduce operational costs, increase internal efficiencies, accelerate innovation, and improve its ability to respond to changing market conditions by using on demand technologies and services. IBM-BTO: With the expansion of IBM into Business Consulting Services and the goal to offer complete end-to-end solutions, the Business Transformation Outsourcing (BTO) unit was established. [...]
[...] Some of the benefits of a well-prepared process map are as follows: Process mapping allows us to visually illustrate and convey the essential details of a process in a way that written procedures cannot do. A process map can replace pages of written procedures. Process maps can save time and simplify projects because they can build, influence and accelerate the "Opportunity Assessment" and "Design" phases of a project; Aid in solving problems and making decisions. Identify actual or ideal paths and can reveal problems and potential solutions. [...]
[...] Reporting Structure at IBM-BTO: At present, the reporting methodology and formats in the hiring department are not standardized. It is very difficult to obtain the clear end picture even after consolidating the different reports, as there are discrepancies when different personnel generate them at each desk. Hence, there is a clear need for identification and implementation of standardized reports. HIRING MANAGEMENT SYSTEM In today's competitive environment, it is imperative that companies have the people, processes and technology in place to adapt to dynamic market conditions faster than their competition. [...]
[...] Technology- Designed Hiring Management System Steps involved in Process Improvement in Recruitment are: Generic Process Improvement Specific Process Improvement Plan: Study the opportunity for improvement Identify operational inefficiencies and and the current situation causes Analyze the causes Document procedures in the process and Develop a theory for improvement map the workflow followed for recruitment Suggestions for improvement of procedures and workflow- Reports, Hiring Database, etc. Do: Implement the suggested changes 1. Implement Reports, Hiring Database, and other suggestions Study: Study the results of the improvement 1. [...]
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