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03 May 2023

Management assistant internship - MATTON Chauffage Service

Internship report - 3 pages - Startup, entrepreneurship

MATTON Chauffage Service is a local company which is located at 3 avenue Albert Thomas in Albi. It is specialized in the maintenance of heating systems. There are 8 employees. Its equity is 10 000 € and its turnover is 487 084 €. It is led by Mr. MATTON Philippe.

03 Apr 2023

Service Logic Marketing - Komatsu & Caterpillar Case

Case study - 3 pages - Services marketing

Despite the global competition, the American construction machinery company, Caterpillar, is still the leader today, partly thanks to the quality of its machines. However, to cope with growing competition, quality, producing a defect-free product or service right from the beginning is not...

08 May 2023

Home help service O2

Internship report - 3 pages - Medical care & personal assistance

O2 care is a company of the "Oui care" group, which has a range of home care and services. Indeed the company O2 offers many services and can provide children care (babysitting and tutoring), help for the elderly (to help them to outdoor activities, home care and look after their...

23 Mar 2023

Individual Service Logic Reflection

Case study - 2 pages - Business strategy

A few years ago, a French wine producer noticed that in bars, young people were drinking glasses of rosé wine filled with ice cubes. The producer was not convinced by the drink because the water made the wine lose flavor, however, he decided to create a rosé based on this concept anyway. Two...

04 Aug 2022

Public Service: The Australian Perspective

Tutorials/exercises - 4 pages - Political science

Public service, in the general context, refers to services which are aimed at addressing specific needs of a certain sect of the general public. In light of a government set up, such services are rendered by public government entities and agencies to the members of public...

06 Sep 2022

The Ethical Implications of Police Officers Accepting Free Goods and Services from the Public On- or Off-Duty

Essay - 3 pages - Political science

Ethical issues define the moral responsibility that an individual has, which defines and shapes their conduct. From Kantian ethics, the duty obligation is supposed to limit the behavior of an individual, which is supposed to be defined by the standards that are supposed to be held. Police...

05 Aug 2022

Apprenticeship in Customer Service Support (CSS)

Diploma Thesis - 10 pages - Foreign markets

CSS service accompanies the sales representatives in order to support them for the cotations of the existing customers. While they are prospecting new customers or anything else, already known customers can send us a cotation request to ship their goods around the world. The missions of...

02 Sep 2022

Transformations of resource management in Canada and his impact on the Public Service

Essay - 3 pages - Management

Resource management in Canada has gone through upheavals since the 1960s and 1970s. What might be one of those transformations and why is it significant for management in the Public Service of Canada?

15 Mar 2021

Legal Philosophy - Value judgments and how judges decide cases - Mapodile v Minister of Correctional Services 2016 (2) SACR 413 (GJ)

Law case study - 5 pages - Civil law

This case concerned the rights of gay prisoners and their treatment in prison. The applicant was a gay prisoner who brought an application to the court seeking the court's assistance in establishing the rights of gay and lesbian men and women to be confined in cells with people of similar...

22 Sep 2021

How can technology be used by the financial services industry to boost the development of cross-border payments and trade in the ASEAN region?

Sectorial analysis - 2 pages - Finance

ASEAN's financial services industry needs to be supported by technology to increase its competitiveness. The future of this industry depends on one hand on the development of cross-border trade in the ASEAN region, and on the other hand, on the development of the means of payment that...

17 Apr 2015

Nursing Services respectful - place in the health care system

Case study - 1 pages - Biology

A nurse, who takes the role of advocate, must promote a climate in which the individuals, groups, families or a population can act in their own interest, and this includes having access to resources and intervenes when they are unable to act in their own interests. The role of client advocate is...

07 Jul 2015

Religious freedom: freedom to the test of public service and the principle of neutrality

Case study - 4 pages - Educational studies

It is first necessary that the public service is an apparent neutrality: it is the public service as a neutral place. It is useful to recall that the principle that worship is not a public service. But in any event, the neutrality of the public service places is...

09 Nov 2015

Strategic planning at United Parcel Service

Case study - 3 pages - Business strategy

This case is about strategic planning at United Parcel Service (UPS). UPS was created by Jim Casey in 1907. The company is the world's largest package-delivery company and a leading global provider of specialized transportation and logistic services. The aim of the company, focused...

11 Mar 2015

Logistics Process Services (LPS) Firm Report

Case study - 5 pages - Logistics

LPS firm has transformed in a tremendous way in the transport sector. Its ways of approach to development of transport and integrated logistics is a sign of reshaping of its trade flows. The step this company has taken is yet to make a great contribution to its transport sector. The main aim of...

07 Jul 2015

Reconciliation of public service neutrality and guarantee of freedom of religion

Case study - 4 pages - Educational studies

The Court then analyzes the values represented by the headscarf. Now, for the Court, the scarf is "imposed on women," and it follows a prescription "difficult to reconcile with the principle of gender equality". But first, it seems quite embarrassing that the Court gives an interpretation of a...

01 Feb 2014

Foster v. British Gas plc: A European mirror of the French Public Service?

Law case - 4 pages - European law

Most of the developed states are aware of what public service is through facts. But only a few of them have come up with a legal definition of what it really is. In French Administrative law, the notion of public service has never been and will never be easily displayed. Major...

18 Aug 2014

Current trends in united parcel service (UPS) system

Case study - 3 pages - Educational studies

In a globe that is constantly shifting towards digitalization and automation of delivery of goods and services, the value of delivery services cannot be overstated. It represents the future of the retail industry. The current social, demographic, workforce and economic trends show...

05 Nov 2014

Are manufacturing jobs better than service- International Business?

Case study - 3 pages - Business strategy

Of late, there has cropped up many issues in the business world that were previously unheard of. The current competitive business world calls for numerous strategies. This has inspired change in decision taking and behavior of business enterprises. Sometime back, the manufacturing industry was...

12 Nov 2014

Privatize water services or not?

Case study - 7 pages - Educational studies

Most view of many people in the world is that water is essential, and a human right and this view was voted by the U.N General Assembly in July, 2013 (Jeneen et al., par 20). There is plenty of water on earth that can sustain the earth's population for millions of years without depletion....

19 Nov 2014

Statistical Product and Service Solutions (SPSS) Software Package and it's Impact on Social Sciences

Case study - 8 pages - Educational studies

This paper discusses the impacts of Statistical Product and Service Solutions (SPSS) on social sciences. Social life is full of analytical demands from day to day activities that many of the programs that were initially developed have not been able to meet. The world is in the cusp of...

21 Aug 2014

Media services: Case study

Case study - 2 pages - Educational studies

Media services come to the market with the aim of reaching a wide range of people since media is largely accessible. Netflix is a company founded with the aim of supplying internet on demands and offering DVDs online at a flat rate. The Company is officially registered as Netflix Company...

03 Aug 2014

Essay against illegal immigrants receiving social service

Case study - 2 pages - Educational studies

Illegal immigrants are simply defined as a person who has moved across borders of foreign nationals in the country in a manner that contradicts on the immigration laws of the country to which they have moved (Kennedy 12). It mostly occurs in an upward fashion where the immigrant is from a poor...

13 Nov 2014

Customer service improvement

Case study - 3 pages - Educational studies

Anacceptable standard of customer service policy is becoming a major component in various business organizations due to the increased completion and customer awareness. The standard policy is essential to the management, employees and the potential customers. They enable the management and...

01 Aug 2013

E-Government and e-service

Case study - 3 pages - Business strategy

According to Homburg (2008, p. 91) noted that in the perspective of the e-Government, there are a number of customers that cab be noted. First, the citizens refer to the voters and the taxpayers that are found in the state, the locality or the country. The citizens usually expect some...

17 Nov 2013

Starbucks: Delivering customer service

Case study - 3 pages - Management

By 2002, Starbucks had already been established as an unarguable leader on the US Specialty Coffee Market. However, recent market research is causing some concerns to the top management of the company. It indicates that the level of customer satisfaction declines. In order to respond the...

09 Apr 2013

Food service management research project

Case study - 4 pages - Sociology

Anyone can own a restaurant, however not everyone can be successful in owning and operating one. For Arturo Kassel, opening his dream restaurant would be more of trail and error than a fairy tale ending. Beginning in 2008, Kassel was a beverage manager at a New York hotel with the drive and...

27 Nov 2012

Sample letter for service

Sample letter - 1 pages - Management

At XXX, we provide you with nothing but the best, quality writing. It is definitely not far fetched to say that we do it all. With two brilliant writers on staff, we are here to answer any questions you might have at any time. Of course, if you do not see something on this list, please feel free...

04 Jan 2011

Marketing of the services: The case of Club Mediterranean

Case study - 12 pages - Services marketing

Club Mediterranean was at the helm of creating one of the first holiday packages that was "all inclusive" and offered people to live at their own pace in heavenly places. For the last 50 years, it was the leader and a benchmark in this market. This structure, established in 1950, had been...

16 Feb 2011

Management of customer service

Case study - 3 pages - Management

A good attitude to a customer, mostly through good listening skills, indicates an active service oriented attitude. Thus, customer servicing personnel are advised not to talk along much but: • Be attentive to what the client says, • Ask questions and encourage them to respond...

27 Jan 2011

The policy of service at Decathlon

Case study - 26 pages - Services marketing

In France, Decathlon is the leading specialized distributor of sports and leisure. Its success is the result of the introduction of an innovative policy. The concept was to offer facilities for all athletes, from beginners to professionals, in all brands available under one roof. The company now...